Hoodsport Self Storage

In response to Ms. [redacted] complaint, while we dispute some of the details recounted in the complaint, and assert that she was only charged the sum of $2,000.00.  We acknowledge that Ms. [redacted] requested to return her system, which we have received.  Upon receipt we did promptly arrange...

to refund her credit card the $2,000 she paid, and thus was surprised to receive her complaint.  We cannot explain why her card was not credited to date, but to avoid any further issues with the card, we will mail her a refund for the full amount of $2,000.00.   To be clear, upon her request, we immediately cancelled her payment agreement, and there was never any further charges to her credit card.  We further stand behind the legitimacy and efficacy of our products and services, and we do honor the money back guarantee set forth in the contract to purchase our DIY Home therapy System.  We apologize for the inconvenience, and will provide her with something extra along with the refund check as an expression of our sincerity.  Please call me with any further questions or concerns. Sincerely; Don S[redacted]Vice President of Compliance