Honey Do List Services Reviews (%countItem)
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My problem is with Taylor ***'s tile work in my home. I had tile replaced in the wet areas of my home. The grout is cracking in the bathroom areas and the grout is not matching in my Kitchen. I noticed the two tone grout coloring in the kitchen near the completion of the work and Taylor told me that once the grout dried that the color should match, I took him for his word. The color when dried did not match. Julian the contractor that Taylor contracted to lay the tile was sent to my home to correct some deficiencies in my upstairs bathroom where the grout was cracking, he repaired some of the cracks but not all. Julian was sent to my home a second time to view the concerns I had with the tile work, Julian took pictures of the cracked grout, checked for loose tiles and noted with pictures the discrepancy in the color of the grout in the kitchen. He conveyed my concerns to Taylor. Taylor agreed to correct the deficiencies. Taylor and Julian came to repair loose tiles in my master bathroom, and after waiting four days for Julian to come back to grout the tiles that were loose, I still have grout that is cracking. I asked Julian about the two tone grout and Julian said that Taylor didn't mention anything about correcting the issue. I have placed a call to Taylor Wednesday Feb, 26 and left a message to again express my concerns and am still waiting for a return call back.
I would like to reply to this complaint. Myself and my project manager Julian have gone back several times to replace tiles and make sure the job is satisfactory to the customers. We cannot account for the grout in the kitchen being off color. The grout used was supplied by the customer and applied the exact same way as the rest of the floor. We have addressed each concern with the customer and have made many trips back to the residence to correct any issues. I am upset with this complaint as we have made every attempt to make this right. I was personally at the residence and Mr. was happy with the work we completed as I left. My company is not responsible for any issues with products used that were provided by the customer. Myself and my technicians have been back to the residence MANY times to address any issues with the work. We are happy to make the customers satisfied with the work, but I do not believe they are being honest with the complaint as we have done everything they asked. We have done everything we can to make it right. If further action is needed feel free to contact me on my personal number. We want to rectify this issue and make everyone happy. We do need the customer to understand the issues that are present.
Thank you,
Taylor ***
832-797-6057
[email protected]