Honda Windward Auto Spa

We are in receipt of the complaint letter ( case number [redacted] ) filed by [redacted] on behalf of her husband who purchased the vehicle hereThe letter indicates that her husband bought the vehicle and we did little to assist himWe are attaching repair orders that show we addressed every issue brought up, and provided a loaner car free of chargeThe vehicle was sold as is, however at Honda Windward we really do try to keep our customers happy and repaired windshield washer reservoir, washer pump, air conditioning compressor, exhaust manifolds and gaskets, transmission dip stick tube assemblyThe work was performed at our cost, and was done both at our repair center and at Windward DodgeWe did a little over $3,work on the vehicle not including what was done prior to sale, and in the end both Windward Dodge and our parts and service director have concluded the intermittent rattle is a characteristic of the vehicle inherent with the design of the transmission valve body design.We do want the [redacted] s to be happy with their vehicle, but we cannot make a used vehicle new, and we cannot change what a vehicle sounds and or drives like and I hope you will see we have certainly tried to accommodate them more than sufficiently

We are in receipt of the complaint letter ( case number  [redacted] ) filed by [redacted] on behalf of her husband who purchased the vehicle here. The letter indicates that her husband bought the vehicle and we did little to assist him. We are attaching repair orders that show we addressed...

every issue brought up, and provided a 2014 loaner car free of charge. The vehicle was sold as is, however at Honda Windward we really do try to keep our customers happy and repaired windshield washer reservoir, washer pump, air conditioning compressor, exhaust manifolds and gaskets, transmission dip stick tube assembly. The work was performed at our cost, and was done both at our repair center and at Windward Dodge. We did a little over $3,600 work on the vehicle not including what was done prior to sale, and in the end both Windward Dodge and our parts and service director have concluded the intermittent rattle is a characteristic of the vehicle inherent with the design of the transmission valve body design.We do want the [redacted]s to be happy with their vehicle, but we cannot make a used vehicle new, and we cannot change what a vehicle sounds and or drives like and I hope you will see we have certainly tried to accommodate them more than sufficiently.