Honda & Subaru of Santa Fe

I RECEIVED THE FOLLOWING MESSAGE ABOUT A PREVIOUS COMPLAINT, BUT NO EFFORT HAS BEEN MADE TO MAKE A REFUND, DESPITE A PROMISE TO DO SO. I HAVE PROVIDED ALL THE NECESSARY INFO, HOWEVER STILL NO CHECK HAS BEEN ISSUED, AND IT HAS BEEN ALMOST ONE MONTH SINCE THIS COMPLAINT WAS RESOLVED--SEE BELOW: Dear [redacted], I want to first of all thank you once again for your business and apologize for the inconvenance and misunderstanding. I apologize that this matter was not resolved before this, it would have been had I been made aware. The policy you bought is a comprehensive plan, however, even a new car warranty does not cover things such as tires, glass, or bulbs. Because of this, we are going to re-emburse you for the $257 in good faith. We value you as a customer as look forward to serving you in the future. Thank you once again. Regards, Brad D[redacted] Sales Manager [redacted]Please send my refund check of $257.00 now. I have waited almost a month since this resolution, and nearly 3 months since the original complaint, so I'd appreciate this matter taken care of ASAP without any further delay. Thank you. Address: [redacted]

To Whom it May Concern:
Premier Motorcars of Santa Fe has no record of a cancellation request for [redacted]. We would be glad to cancel his warranty and issue a refund to Mr. [redacted]. He purchased an extended service contract that is cancelable. We would recommend that [redacted]...

come and fill out a cancellation form so that we can resolve this matter.
Thanks,
Premier Motorcars of Santa Fe.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Please send check by mail to: [redacted].  If you need a receipt for the headlight repair, let me know.Regards, 
[redacted]

We have spoken with Mr. [redacted] and have come to an agreement. He is now satisfied.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello my name is [redacted]  and I am the Sales Manager here at Honda, Subaru of Santa Fe.  I want to start by saying that I apologize for the confusion, this was a program that our company participated in 7 years ago with a company called [redacted].  Most of our current employees...

are unaware of this and we have not had a claim such as this in over 6 months. [redacted] is now out of business, however we the dealership will honor the program and administer the program exactly the way [redacted] would have. So as long as you qualify, we will refund the warranty amount.  The administator of the program, [redacted] is out of the office today, but I have forwarded him this message as well.  If you want to call tomorrow (06/24/2015) after 10am and ask for [redacted], I'm sure we can sort it out. We value your business and apologize again for the misunderstanding and look forward to serving you now and in the future.Regards,[redacted]Sales Manager[redacted] phone[redacted] fax

Miss [redacted] requested that we refund her money and for us to pick up car, We have agreed to do so, I have attempted to call Miss [redacted] to no avail, I'm not sure her phon works. I sent Miss [redacted] an email agreeing to take car back or finalize deal, it was her decision. She chose to give...

the car back, We asked for a time and place and she has not responded. I again sent another email today.
[redacted]
Honda, Subaru of Santa Fe