Honda of Westport

Complaint: [redacted]
I am rejecting this response because:
Si[redacted]
[redacted]

To Whom It May Concern ,
 
Thank you for bringing this to our attention . We will resolve this issue immediately , the replacement disk has been ordered .
I apologize that this was not taken care of within the 30 days as promised
I will also contact the...

customer directly to get the complaint handled
Thank you ,
[redacted]

We have attempted to call the customer , the disk has arrived and we will mail the disk today

Complaint: [redacted]
I am rejecting this response because:  The dealership has had the vehicle for over a month.  Why did they only order the parts 2 weeks ago when they received the vehicle on 6/19?  This is unacceptable and consumers should be made aware when buying a certified Pre-Owned vehicle from Honda of Westport.  I asked why they waited so long to order the parts and was told they were ordered after I send email correspondence on 7/14 and left [redacted] voicemail.  They wanted me to wait 45 days so Honda Corp would pay for the replacement.  Federal Express will ship anything 24/7!
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I am not rejecting the offer to supply the missing
disk, but your yes-no answer didn't quite fit.
This matter will not be resolved until I have the proper disk and it works. Last week, the sales
manager phoned and promised to mail the disk to me, but has obviously forgotten that I confirmed
the mailing address in that conversation because he has just called to say the disk has 
come in and to ask what I wanted him to do with it. So much for hearing anything I have
to say.
I will call and ask him again to mail the disk to me.
Sincerely,
[redacted]

Review: I bought a used [redacted] from Honda of Westport on

May 14, 2015. The salesman was [redacted]. The sales

manager (signature illegible) signed a note titled "WE OWE"

with the entry, "[redacted]," promising to supply the missing

navigation disk for the car. A footnote states that the note is

valid for only 30 days from the date of issuance.

I have tried, by phone and email, to find out when this disk

will be delivered. It is long past due, since this is not a

complicated matter. The salesman and customer service

will either not take my call, will not call back, or say they

don't know anything and can't find out.

The note will expire within the next two weeks. My feeling is

that they do not intend to honor their responsibility and are

trying to let the time run out. I see no other reason that they

can't just place a call to the business that supplies the disks

to get the information on a delivery date.

Can you please help? I am driving without the disk.

Thank you for your attention.

[redacted]

Also, I was really cheated out of $199.00. The financial

manager was helpful enough to read out the contents of

the papers I had to sign. For one, he told me that window

etching was available for that car and asked whether that

was ok. What he didn't say was that it would cost $199.00.

Had he said that, I would have declined. Since I signed

the paper, I don't suppose I can get a refund, but this

does relate to their morality in dealing with ([redacted])

customers.

[redacted]Desired Settlement: Supply the correct navigation disk or refund the cost of a new one.

Business

Response:

To Whom It May Concern ,

Thank you for bringing this to our attention . We will resolve this issue immediately , the replacement disk has been ordered .

I apologize that this was not taken care of within the 30 days as promised

I will also contact the customer directly to get the complaint handled

Thank you ,

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I am not rejecting the offer to supply the missingdisk, but your yes-no answer didn't quite fit.