HomeWiseDocs.com

We purchased HOA documents via Homewisedocs for the sale of our house to provide to the buyers. We provided all the necessary information to purchase the documents within their schedule of time. They did not provide the documents on time, they were late and they did not include all of the documents. This gave the buyers a reason to walk away from the transaction.

FANTASTIC customer service and extremely knowledgeable! She was able to assist with a Condo Questionnaire that needed a revision due to documents not uploading. She resolved the issue quickly and professionally THANK YOU ***!! Saves hours out of my day compared to other companies!

I had to reach out for a revision on a condo questionnaire and I got to speak with Kaitlin W. who explained the process step by step. She got back to me the very next day and responded very quickly to my emails. I am in contact with around 50 companies daily and she was one of those rare encounters that leaves you happy. No hassle, very kind, and professional. Thank you

I had a issue and called and was assisted by *** She was very nice and made sure she found the solution to my issue and followed up. I appreciate such great customer service. Thank you

HomeWise Docs is a new system for me and I have found them to be super easy to work with and ask questions of. They have helped quickly and succinctly as I needed them! I would highly recommend them!

an excellent customer service rep gave me all the assistance needed and solved a problem I created by ordering and paying for the incorrect documents! She solved my problem in professional,caring, prompt and pleasant manner! Thank you ***!

Joining Homewise was the best decision ever made. I absolutely love it and it is such a time saver for me. ?????? *** is so helpful and very responsive.

All of the staff at HomeWise are knowledgeable and efficient. management support is the best!

Homewise makes our life much easier and helps our internal processes run smoother!

As COO of a medium to large residential property management company it is critical that you have business partners who make your job easy and help you be successful, not only financially but with with your clients. HomWiseDocs has done that for us for over 7 years and we've appreciated the relationship from day one. They have helped to make our job of providing documentation, disclosures and demands, all required for sales and refinancing of condominiums in Massachusetts, more streamlined and efficient. We're happy to be working with HomeWise!

Their email service never sent an email to me. Now they claim I must pay a rush fee to get my documents on time. I had multiple people attempt to forward their email to multiple email accounts and the emails were blank, without a valid link or way to pay for their service.

I was never given an option or alternative. I HAD to use them, and now I HAVE to pay the rush fee to get documents before a home closing. I never

Several negative reviews appear to be posted by misinformed people. They don't realize that Homewisedocs is a "middle-man" software service provider that assists homeowners with gathering the information they need from their HOA to sell their house.
Posting a negative review against Homewisedocs because you think the fee you paid for a certification was too high would be the equivalent of somebody posting a negative review against *** because they think the Federal and state income tax rates are too high. If you think the certification fees are too high, contact your HOA board or your HOA management company and complain directly to them! (In most cases, the homeowners who are complaining about these high fees also had the opportunity to vote for their HOA board members who set those certification fees.)
Also, those who post negative reviews about slow turnaround time....again they don't know what they are talking about. Following the same *** analogy, blaming Homewisedocs for slow response times on certification letters is like blaming *** for you not receiving your tax refund check from the IRS in a timely manner. *** has no control over how quickly the IRS mails out refund checks. Similarly, Homewisedocs has no control over how quickly HOA or HOA management companies respond to certification letter requests. Unfortunately, despite the efficiencies and software automation Homewisedocs provides to the home certification request process between home seller and the HOA, Homewisedocs cannot force HOAs to respond quickly to such requests. .....and that is a problem that exists no matter what software provider is used to automate the home certification request process.
As an FYI - we are a management company in Colorado that manages HOAs and tax districts servicing many thousands of homes and we have used Homewisedocs for many years. We respond to and complete ALL home certification requests within 48 hours and our processing fees are under $200. We sympathize with the concerns expressed in the negative reviews, but the people posting the negative reviews are posting complaints against the wrong company.
Also, I want to provide a shout out to Monica Waugh at Homewisedocs for her dedication to supporting a great software product and promoting great customer service!

I am the CEO of a community management company and have been working with Homewise for about 2 years now. Prior to working with Homewise, we were with another company whose system was outdated and challenging to use. Updating current records was near impossible and beyond frustrating.
After switching to Homewise, the system became much more organized and easy to use. Uploading current documents comes with ease, and the platform itself is more user friendly for our clients and for our team.
I have read some of the reviews that are written about the company, and it's unfortunate that Homewise is getting the brunt of the complaints. Management companies set the prices for the forms and documents. Homewise facilitates those fees and collects them for the management companies. I understand that the fees may seem high or unwarranted, but the fees are there to account for the countless hours of added work that the management company staff provides in communicating and coordinating between lenders, real estate agents, buyers, sellers, etc., as well as the time to ensure that correct documents are included and forms are provided. Additionally, the statute requires that the Association provides documents, and the management company assumes the liability when taking on this role on behalf of clients. The fees are there for these various factors.

In the real estate world, documents need to be shared faster than 2 weeks, as some closing happens in less than two weeks. We received a purchase agreement and needed to provide the bylaws. However, the turnaround time for these PDFs was 2 weeks, and in Minnesota we are required to provide those within 11 days. In order to get these on time, we needed to pay an additional $160 rush charge on top of the $250 cost to get the documents. They are taking advantage of the 11-day requirement by telling people it takes two week unless they pay $160 rush charge. We are filing complaints with our association, HomeWise and the MN Department of Commerce. This is unacceptable, and I hope other property management companies take warning not to use HomeWiseDocs.

Horrible service and less than honest business practices. If your property management company uses Home Wise Docs, let it serve as a major red flag. This company outright lies on their delivery times with no regard for their customers well being. They then have the audacity to try to racket more money from you by taking longer then their standard delivery times by "offering" Rush delivery. Steer clear!!

I am a Realtor and tried to order a customer questionnaire for a client so we could do a closing. The chat service they provide is not helpful and their website is not user friendly. It lead me to order the incorrect questionnaire because there was no option for the one I needed. When I contacted the customer service, they told me to just re order and basically telling me I was out of luck. So I wasted $260 on a form I couldn't use so they wanted me to take a risk and try it again. No way! They would not even assist me in this effort.

I live in a community that has VIS for property management. They use Homewise for a 1 page information in order to complete an escrow. Information that is needed would take about 5 minutes to gather and instead of providing it to the escrow company or the homeowner, that fee is $150 to fill out this form. WHAT A RIP OFF!

Horrible company to be forced to do business with!!! As a real estate professional, was required to purchase entire "Seller Resale Package" in order to obtain one document. Given no option to preview docs for accuracy, nor specify which docs were needed. After placing order for the full resale package, half of the docs were blank (including the ONE document I was in need of)! Called customer service and they basically told me it was my problem to take up with the HOA management company (who, by the way, directed me to Homewise*** in the first place). REDICULIOUS!!

The software doesn't return the correct association with the property address. Poor platform and and later on customer service. BUYERS BEWARE. I should have looked at the reviews, but this was referred as a quick online solution to order and "cheaper". I am in the Northern California and work on $82 million in sales/yr of real estate transaction files and have not come across poor customer service of 3rd party vendors. If you need your HOA docs, go directly to the Association and have Escrow order, which we normally do. They may take longer and a hundred dollars more, but you will not go through what I did. I followed up a phone call after requesting a refund on a valid request, and it's as if my phone call didn't take place. Next, the text support rep, *** B., was not professional in her language. They obviously don't want repeat customers. I would not refer to anyone and would my team or I will never use again. I am preparing a blog to put in a forum in a real estate company with over 20,000 employees to warn Realtors and their coordinators on this company.

This company sent me a request, at nearly the 11th hour, to pay for an HOA close-out, then told me I needed to pay extra money to have it expedited. I did not. Then, when the buyer fell through, their intractability caused an additional $250 worth of damage when I had to pay for the exact report all over again. The only thing different was the date. They did no additional work on their part. I was not allowed to change the date, myself, although this was my property and a report I'd paid for. This company is shady, deceitful, and inflexible. Do not trust them.