I ordered a $376.00 part from this business on 4/1/15 & paid via PayPal. PayPal shows the payment being made yet I have yet to receive an order confirmation from HomeToDream. Calls go unanswered and one cannot leave a message. If I go to their website, I cannot look up my order # as one can only do that if an account & password was signed up for when the order was placed. I did not do that because this was a 1 time order. Most other businesses still allow you to look up the order number without having an account. It's called ordering as a "guest". I have reported the non-communication to PayPal & they have escalated my dispute. It's very strange for a business not to send an order confirmation, but to rely on the PayPal receipt. At least there is an order # on that. In the meantime, we have a plumbing customer waiting for this part, and she paid for it upfront so we cannot just order from someone else in case this part shows up, but that's unlikely due to the unprofessional manner in which this has been handled. The part we ordered is hard to find, so like the other negative reviewer, it could be that they took the money before knowing whether they even had the part. Not good.
I ordered a $376.00 part from this business on 4/1/15 & paid via PayPal. PayPal shows the payment being made yet I have yet to receive an order confirmation from HomeToDream. Calls go unanswered and one cannot leave a message. If I go to their website, I cannot look up my order # as one can only do that if an account & password was signed up for when the order was placed. I did not do that because this was a 1 time order. Most other businesses still allow you to look up the order number without having an account. It's called ordering as a "guest". I have reported the non-communication to PayPal & they have escalated my dispute. It's very strange for a business not to send an order confirmation, but to rely on the PayPal receipt. At least there is an order # on that. In the meantime, we have a plumbing customer waiting for this part, and she paid for it upfront so we cannot just order from someone else in case this part shows up, but that's unlikely due to the unprofessional manner in which this has been handled. The part we ordered is hard to find, so like the other negative reviewer, it could be that they took the money before knowing whether they even had the part. Not good.