Hometech windows and doors stands behind the quality of all product we supply, the original paint job of the doors was not up to our standards and was sent back for repainting, I understand the frustration of the client, and the fact that he's been waiting for these doors since March, as I understand the client refuses accept installation the doors after they have been repainted and passed our quality assuranceHometech windows and doors are willing to remake all new doors for clients satisfaction within an additional weeks lead time, only if the balance owing is paid in full immediately [redacted] *** *** [redacted] Hometech windows and doors feels that the client does not act in good faith and will not continue any work without a full payment upfront Hometech windows and doors will not consider refunding the original down payment of $dollars as the doors ordered where manufactured and ready for install within the weeks agreed timeline, Hometech windows and doors believed that the product offered was acceptable to Hometech Standards
Hometech Windows and Doors addressed this customers complaint numerous times, the is no problem with the windows, however there is an extensive humidity issue within the house, the customer claims that she cannot lower the house humidity due to her hardwood floorsGlass will always show a trace of condensation if the humidity level is highAfter visiting the clients house on multiple occasions, we did not find any fault with windows, simply need to lower humidity
Complaint: [redacted] I am rejecting this response because: I have told the owner over the phone NUMEROUS times that I was quoted $for these CUSTOM doors ($each door) and have to put down a deposit of $He ask me to pick out the colours of these doors the day we signed the contract and explained that I will be very happy with the order and these doors will comes POWDER COATED straight from the factory not paintedI hope they do realized the differences between POWDER COATED and PAINTEDI did not give them the permission to have them sanded down and REPAINTEDAnd Hometech never ever offer to have these doors reorder(Have email to prove)Even now they are willing to reorder new doors for me ever since Revdex.com is involved with refund process, I have no good faith with this company and will not wait another weeks for themThey screwed up, they trying to cover up their end of things and they expect to have full payments??? when doors is not even orderThey expect me to put more money down when im already having problems getting my $back[redacted] *** [redacted] *** [redacted] *** [redacted] *** [redacted] *** [redacted] *** [redacted] *** [redacted] * [redacted] ** [redacted] [redacted] *** [redacted] After all these screw ups with my [redacted] custom doors, I lost faith with hometech and the way they handle business and lack of customer service [redacted] a Termination letter was wrote to him regarding the doors after I read the buyers right so he can have them in writing and have him to refund my $backHopefully this email explains all the confussions from Hometech side of story they makeIm hoping this can be resolve as soon as possible Sincerely, [redacted] ***
Hometech windows and doors stands behind the quality of all product we supply, the original paint job of the doors was not up to our standards and was sent back for repainting, I understand the frustration of the client, and the fact that he's been waiting for these doors since March, as I understand the client refuses accept installation the doors after they have been repainted and passed our quality assuranceHometech windows and doors are willing to remake all new doors for clients satisfaction within an additional weeks lead time, only if the balance owing is paid in full immediately [redacted] *** *** [redacted] Hometech windows and doors feels that the client does not act in good faith and will not continue any work without a full payment upfront Hometech windows and doors will not consider refunding the original down payment of $dollars as the doors ordered where manufactured and ready for install within the weeks agreed timeline, Hometech windows and doors believed that the product offered was acceptable to Hometech Standards
Hometech Windows and Doors addressed this customers complaint numerous times, the is no problem with the windows, however there is an extensive humidity issue within the house, the customer claims that she cannot lower the house humidity due to her hardwood floorsGlass will always show a trace of condensation if the humidity level is highAfter visiting the clients house on multiple occasions, we did not find any fault with windows, simply need to lower humidity
Complaint: [redacted] I am rejecting this response because: I have told the owner over the phone NUMEROUS times that I was quoted $for these CUSTOM doors ($each door) and have to put down a deposit of $He ask me to pick out the colours of these doors the day we signed the contract and explained that I will be very happy with the order and these doors will comes POWDER COATED straight from the factory not paintedI hope they do realized the differences between POWDER COATED and PAINTEDI did not give them the permission to have them sanded down and REPAINTEDAnd Hometech never ever offer to have these doors reorder(Have email to prove)Even now they are willing to reorder new doors for me ever since Revdex.com is involved with refund process, I have no good faith with this company and will not wait another weeks for themThey screwed up, they trying to cover up their end of things and they expect to have full payments??? when doors is not even orderThey expect me to put more money down when im already having problems getting my $back[redacted] *** [redacted] *** [redacted] *** [redacted] *** [redacted] *** [redacted] *** [redacted] *** [redacted] * [redacted] ** [redacted] [redacted] *** [redacted] After all these screw ups with my [redacted] custom doors, I lost faith with hometech and the way they handle business and lack of customer service [redacted] a Termination letter was wrote to him regarding the doors after I read the buyers right so he can have them in writing and have him to refund my $backHopefully this email explains all the confussions from Hometech side of story they makeIm hoping this can be resolve as soon as possible Sincerely, [redacted] ***