Homes By New Vistas, LLC

BB spoke with the business regarding this caseThe customer came into to order a vehicle with a sale representativeThe vehicle was priced with the features picked by the customer, however the customer did not purchase at that time he left the dealership, He came back later and purchased the vehicleAbout a week later the customer contacted the dealership and wanted to add a feature that was not original on the paperworkThe vehicle was made and shipped to the dealership and the customer came and reviewed the vehicle and paid for the vehicleThe customer came back and said that he did not want one of the features on the vehicle and wanted collision avoidanceThis feature is not an option on the model the customer purchased and to have had it on the vehicle in the first place would mean that the customer would have had to pick the next model up for the vehicleThat would have added a few thousands dollars more to the costThe customer found an aftermarket park that could be installedThe business offered to pay for a part of that cost, since to have it from the beginning would have cost more for the customerThe business said if the customer would pay $he would cover the cost above thatThe customer declined and felt the business should pay the entire costSince the customer accepted the vehicle and only came back later with concern the business feels there offer is a reasonable one in this situation

The customer contacted Revdex.com and said this was resolved directly with the business

BB spoke with the business regarding this case. The customer came into to order a vehicle with a sale representative. The vehicle was priced with the features picked by the customer, however the customer did not purchase at that time he left the dealership, He came back later and purchased the...

vehicle. About a week later the customer contacted the dealership and wanted to add a feature that was not original on the paperwork. The vehicle was made and shipped to the dealership and the customer came and reviewed the vehicle and paid for the vehicle. The customer came back and said that he did not want one of the features on the vehicle and wanted collision avoidance. This feature is not an option on the model the customer purchased and to have had it on the vehicle in the first place would mean that the customer would have had to pick the next model up for the vehicle. That would have added a few thousands dollars more to the cost. The customer found an aftermarket park that could be installed. The business offered to pay for a part of that cost, since to have it from the beginning would have cost more for the customer. The business said if the customer would pay $950 he would cover the cost above that. The customer declined and felt the business should pay the entire cost. Since the customer accepted the vehicle and only came back later with concern the business feels there offer is a reasonable one in this situation.