Revdex.com: In reference to complaint ID [redacted] , the owed refund for over-billing was processed after I showed proof of their receipt of my cancellation request in May of via an email received from the companyThis resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedNot only was I refunded the full amount (although I only asked for a prorated amount), they even gave us another year's subscription totally free and called me personally to apologize and get my son's shirt size so they could send him a goodie bag of free stuffThis company is awesome and I have completely changed my view of themA++++ customer service although I do believe this was a result primarily of filing this complaintStill, these were amazing gestures of kindness and show that HomerLearning can/will go above and beyond to make customers happy Sincerely, [redacted]
I spoke with [redacted] and we have provided both a full refund and a free one-year extension of her subscriptionWe were delayed by two days in our response and we regret that we caused her confusion and frustrationWe highly value all our customers and families using HomerWe hope that this goodwill will make up for any inconvenience Warmly [redacted] ***
Thank you kindly for reaching out to us! We want the best experience possible for all our members and do our best to help them resolve their complaintsI am very sorry to hear you are frustratedHope had first reached out to us on May ***, to request a refund for her annual subscription renewal which had occurred on She had signed up for her free trial and annual subscription of Homer, last year, on when her free day trial endedShe continued to use the product, and our records show that she last used our website/webapp on 62016, per the terms and conditions that she agreed to when she signed upWhen the user wrote in to request a refund, our support team reminded her of the terms and conditions on subscriptions and cancellations, and provided cancellation steps, as well as let her know about our new Summer Camp lessons in our programThe customer then wrote back on 52016, with " [redacted] " Our third-party activity logs show that the user logged in to cancel her subscription on 52016, more than a month after her subscription had renewedOur activity logs also show that the user has continued to use Homer, and has been using Homer on as late of a date as June ***, The customer's complaint is " [redacted] ***" [redacted] ." We absolutely would never charge a user without their knowledge, and on our sifunnel on [redacted] - it's clearly stated that memberships are "Billed monthly following your day free trial"Users are also required to read and agree to the Terms and Conditions before they are able to create an account, and again before they are allowed to sifor a membership and trialOur activity logs also indicate that the customer was using the the productThe customer then wrote back on June ***, 2016, and said she cancelled after a free trial, via phone call in July This information is inconsistent with our practicesWe do all our customer support via email at [redacted] We did not have any phone support in July Homer also only offers a 30-day free trialAlthough we were unable to find any cancellation logs prior to 52016, it's clear to us that the customer would very much like a refund, and it's very important to our company that our families have the best experience possible We've helped the customer process a full refund and cancellation, and have given her family an annual subscription as a giftWe hope the customer finds this resolution to be satisfactoryIf you have any other questions, please let us know, and we'll be glad address themThank you kindly! Warmly, Stephanie The customer's complaint is "I was not aware that my account would renew annuallyWe have never used this service since putting out credit card in to "try for days"The website does not clearly say that the card would be charged over $for annual fees that are "non-refundable"The website states "cancel anytime"." We absolutely would never charge a user without their knowledge, and on our sifunnel on https://learnwithhomer.com/select-plan/ - it's clearly stated that memberships are "Billed monthly following your day free trial"Users are also required to read and agree to the Terms and Conditions before they are able to create an account, and again before they are allowed to sifor a membership and trialOur activity logs also indicate that the customer was using the the productThe customer then wrote back on June ***, 2016, and said she cancelled after a free trial, via phone call in July This information is inconsistent with our practicesWe do all our customer support via email at [email protected] did not have any phone support in July Homer also only offers a 30-day free trialAlthough we were unable to find any cancellation logs prior to 5/16/2016, it's clear to us that the customer would very much like a refund, and it's very important to our company that our families have the best experience possibleWe've helped the customer process a full refund and cancellation, and have given her family an annual subscription as a giftWe hope the customer finds this resolution to be satisfactoryIf you have any other questions, please let us know, and we'll be glad address themThank you kindly! Warmly, The customer's complaint is "I was not aware that my account would renew annuallyWe have never used this service since putting out credit card in to "try for days"The website does not clearly say that the card would be charged over $for annual fees that are "non-refundable"The website states "cancel anytime"." We absolutely would never charge a user without their knowledge, and on our sifunnel on https://learnwithhomer.com/select-plan/ - it's clearly stated that memberships are "Billed monthly following your day free trial"Users are also required to read and agree to the Terms and Conditions before they are able to create an account, and again before they are allowed to sifor a membership and trialOur activity logs also indicate that the customer was using the the productThe customer then wrote back on June ***, 2016, and said she cancelled after a free trial, via phone call in July This information is inconsistent with our practicesWe do all our customer support via email at [email protected] did not have any phone support in July Homer also only offers a 30-day free trialAlthough we were unable to find any cancellation logs prior to 5/16/2016, it's clear to us that the customer would very much like a refund, and it's very important to our company that our families have the best experience possibleWe've helped the customer process a full refund and cancellation, and have given her family an annual subscription as a giftWe hope the customer finds this resolution to be satisfactoryIf you have any other questions, please let us know, and we'll be glad address themThank you kindly! Warmly, The customer's complaint is "I was not aware that my account would renew annuallyWe have never used this service since putting out credit card in to "try for days"The website does not clearly say that the card would be charged over $for annual fees that are "non-refundable"The website states "cancel anytime"." We absolutely would never charge a user without their knowledge, and on our sifunnel on https://learnwithhomer.com/select-plan/ - it's clearly stated that memberships are "Billed monthly following your day free trial"Users are also required to read and agree to the Terms and Conditions before they are able to create an account, and again before they are allowed to sifor a membership and trialOur activity logs also indicate that the customer was using the the productThe customer then wrote back on June ***, 2016, and said she cancelled after a free trial, via phone call in July This information is inconsistent with our practicesWe do all our customer support via email at [email protected] did not have any phone support in July Homer also only offers a 30-day free trialAlthough we were unable to find any cancellation logs prior to 5/16/2016, it's clear to us that the customer would very much like a refund, and it's very important to our company that our families have the best experience possibleWe've helped the customer process a full refund and cancellation, and have given her family an annual subscription as a giftWe hope the customer finds this resolution to be satisfactoryIf you have any other questions, please let us know, and we'll be glad address themThank you kindly! Warmly, The customer's complaint is "I was not aware that my account would renew annuallyWe have never used this service since putting out credit card in to "try for days"The website does not clearly say that the card would be charged over $for annual fees that are "non-refundable"The website states "cancel anytime"." We absolutely would never charge a user without their knowledge, and on our sifunnel on https://learnwithhomer.com/select-plan/ - it's clearly stated that memberships are "Billed monthly following your day free trial"Users are also required to read and agree to the Terms and Conditions before they are able to create an account, and again before they are allowed to sifor a membership and trialOur activity logs also indicate that the customer was using the the productThe customer then wrote back on June ***, 2016, and said she cancelled after a free trial, via phone call in July This information is inconsistent with our practicesWe do all our customer support via email at [email protected] did not have any phone support in July Homer also only offers a 30-day free trialAlthough we were unable to find any cancellation logs prior to 5/16/2016, it's clear to us that the customer would very much like a refund, and it's very important to our company that our families have the best experience possibleWe've helped the customer process a full refund and cancellation, and have given her family an annual subscription as a giftWe hope the customer finds this resolution to be satisfactoryIf you have any other questions, please let us know, and we'll be glad address themThank you kindly! Warmly,
To Whom it May Concern, User [redacted] renewed her annual membership at a 50% discount on and agreed to the terms and conditions which, as stated, included an immediate charge of $for a month periodThe company's Terms and Conditions, which she agreed to, includes a no refund policy for pre-paid intervalsThis customer wrote to our support team to cancel on and 3/*/that the discounted deal that Rose accepted did indeed grant her full access to our Web product as well as our Apple products; therefore, her lack of an Apple product would not prevent her from accessing the programWe are very sorry to hear that Rose is frustrated and offered her free extra months of the program to reduce her frustration.We work very hard to be consistent and clear in all our messagingWe also want to make sure that what we are able to give to Rose, we can give to all customers and hold true to our company terms and conditionsAgain, we sincerely regret Rose's frustrationIn the future, we are looking to partner with community organizations that serve at-risk children and possibly allow customer's who no longer need access to their subscription the ability to donate the remaining months! We will be sure to let Rose know if we are able to do this in the near term
Revdex.com: In reference to complaint ID [redacted] , the owed refund for over-billing was processed after I showed proof of their receipt of my cancellation request in May of via an email received from the companyThis resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedNot only was I refunded the full amount (although I only asked for a prorated amount), they even gave us another year's subscription totally free and called me personally to apologize and get my son's shirt size so they could send him a goodie bag of free stuffThis company is awesome and I have completely changed my view of themA++++ customer service although I do believe this was a result primarily of filing this complaintStill, these were amazing gestures of kindness and show that HomerLearning can/will go above and beyond to make customers happy Sincerely, [redacted]
I spoke with [redacted] and we have provided both a full refund and a free one-year extension of her subscriptionWe were delayed by two days in our response and we regret that we caused her confusion and frustrationWe highly value all our customers and families using HomerWe hope that this goodwill will make up for any inconvenience Warmly [redacted] ***
Thank you kindly for reaching out to us! We want the best experience possible for all our members and do our best to help them resolve their complaintsI am very sorry to hear you are frustratedHope had first reached out to us on May ***, to request a refund for her annual subscription renewal which had occurred on She had signed up for her free trial and annual subscription of Homer, last year, on when her free day trial endedShe continued to use the product, and our records show that she last used our website/webapp on 62016, per the terms and conditions that she agreed to when she signed upWhen the user wrote in to request a refund, our support team reminded her of the terms and conditions on subscriptions and cancellations, and provided cancellation steps, as well as let her know about our new Summer Camp lessons in our programThe customer then wrote back on 52016, with " [redacted] " Our third-party activity logs show that the user logged in to cancel her subscription on 52016, more than a month after her subscription had renewedOur activity logs also show that the user has continued to use Homer, and has been using Homer on as late of a date as June ***, The customer's complaint is " [redacted] ***" [redacted] ." We absolutely would never charge a user without their knowledge, and on our sifunnel on [redacted] - it's clearly stated that memberships are "Billed monthly following your day free trial"Users are also required to read and agree to the Terms and Conditions before they are able to create an account, and again before they are allowed to sifor a membership and trialOur activity logs also indicate that the customer was using the the productThe customer then wrote back on June ***, 2016, and said she cancelled after a free trial, via phone call in July This information is inconsistent with our practicesWe do all our customer support via email at [redacted] We did not have any phone support in July Homer also only offers a 30-day free trialAlthough we were unable to find any cancellation logs prior to 52016, it's clear to us that the customer would very much like a refund, and it's very important to our company that our families have the best experience possible We've helped the customer process a full refund and cancellation, and have given her family an annual subscription as a giftWe hope the customer finds this resolution to be satisfactoryIf you have any other questions, please let us know, and we'll be glad address themThank you kindly! Warmly, Stephanie The customer's complaint is "I was not aware that my account would renew annuallyWe have never used this service since putting out credit card in to "try for days"The website does not clearly say that the card would be charged over $for annual fees that are "non-refundable"The website states "cancel anytime"." We absolutely would never charge a user without their knowledge, and on our sifunnel on https://learnwithhomer.com/select-plan/ - it's clearly stated that memberships are "Billed monthly following your day free trial"Users are also required to read and agree to the Terms and Conditions before they are able to create an account, and again before they are allowed to sifor a membership and trialOur activity logs also indicate that the customer was using the the productThe customer then wrote back on June ***, 2016, and said she cancelled after a free trial, via phone call in July This information is inconsistent with our practicesWe do all our customer support via email at [email protected] did not have any phone support in July Homer also only offers a 30-day free trialAlthough we were unable to find any cancellation logs prior to 5/16/2016, it's clear to us that the customer would very much like a refund, and it's very important to our company that our families have the best experience possibleWe've helped the customer process a full refund and cancellation, and have given her family an annual subscription as a giftWe hope the customer finds this resolution to be satisfactoryIf you have any other questions, please let us know, and we'll be glad address themThank you kindly! Warmly, The customer's complaint is "I was not aware that my account would renew annuallyWe have never used this service since putting out credit card in to "try for days"The website does not clearly say that the card would be charged over $for annual fees that are "non-refundable"The website states "cancel anytime"." We absolutely would never charge a user without their knowledge, and on our sifunnel on https://learnwithhomer.com/select-plan/ - it's clearly stated that memberships are "Billed monthly following your day free trial"Users are also required to read and agree to the Terms and Conditions before they are able to create an account, and again before they are allowed to sifor a membership and trialOur activity logs also indicate that the customer was using the the productThe customer then wrote back on June ***, 2016, and said she cancelled after a free trial, via phone call in July This information is inconsistent with our practicesWe do all our customer support via email at [email protected] did not have any phone support in July Homer also only offers a 30-day free trialAlthough we were unable to find any cancellation logs prior to 5/16/2016, it's clear to us that the customer would very much like a refund, and it's very important to our company that our families have the best experience possibleWe've helped the customer process a full refund and cancellation, and have given her family an annual subscription as a giftWe hope the customer finds this resolution to be satisfactoryIf you have any other questions, please let us know, and we'll be glad address themThank you kindly! Warmly, The customer's complaint is "I was not aware that my account would renew annuallyWe have never used this service since putting out credit card in to "try for days"The website does not clearly say that the card would be charged over $for annual fees that are "non-refundable"The website states "cancel anytime"." We absolutely would never charge a user without their knowledge, and on our sifunnel on https://learnwithhomer.com/select-plan/ - it's clearly stated that memberships are "Billed monthly following your day free trial"Users are also required to read and agree to the Terms and Conditions before they are able to create an account, and again before they are allowed to sifor a membership and trialOur activity logs also indicate that the customer was using the the productThe customer then wrote back on June ***, 2016, and said she cancelled after a free trial, via phone call in July This information is inconsistent with our practicesWe do all our customer support via email at [email protected] did not have any phone support in July Homer also only offers a 30-day free trialAlthough we were unable to find any cancellation logs prior to 5/16/2016, it's clear to us that the customer would very much like a refund, and it's very important to our company that our families have the best experience possibleWe've helped the customer process a full refund and cancellation, and have given her family an annual subscription as a giftWe hope the customer finds this resolution to be satisfactoryIf you have any other questions, please let us know, and we'll be glad address themThank you kindly! Warmly, The customer's complaint is "I was not aware that my account would renew annuallyWe have never used this service since putting out credit card in to "try for days"The website does not clearly say that the card would be charged over $for annual fees that are "non-refundable"The website states "cancel anytime"." We absolutely would never charge a user without their knowledge, and on our sifunnel on https://learnwithhomer.com/select-plan/ - it's clearly stated that memberships are "Billed monthly following your day free trial"Users are also required to read and agree to the Terms and Conditions before they are able to create an account, and again before they are allowed to sifor a membership and trialOur activity logs also indicate that the customer was using the the productThe customer then wrote back on June ***, 2016, and said she cancelled after a free trial, via phone call in July This information is inconsistent with our practicesWe do all our customer support via email at [email protected] did not have any phone support in July Homer also only offers a 30-day free trialAlthough we were unable to find any cancellation logs prior to 5/16/2016, it's clear to us that the customer would very much like a refund, and it's very important to our company that our families have the best experience possibleWe've helped the customer process a full refund and cancellation, and have given her family an annual subscription as a giftWe hope the customer finds this resolution to be satisfactoryIf you have any other questions, please let us know, and we'll be glad address themThank you kindly! Warmly,
To Whom it May Concern, User [redacted] renewed her annual membership at a 50% discount on and agreed to the terms and conditions which, as stated, included an immediate charge of $for a month periodThe company's Terms and Conditions, which she agreed to, includes a no refund policy for pre-paid intervalsThis customer wrote to our support team to cancel on and 3/*/that the discounted deal that Rose accepted did indeed grant her full access to our Web product as well as our Apple products; therefore, her lack of an Apple product would not prevent her from accessing the programWe are very sorry to hear that Rose is frustrated and offered her free extra months of the program to reduce her frustration.We work very hard to be consistent and clear in all our messagingWe also want to make sure that what we are able to give to Rose, we can give to all customers and hold true to our company terms and conditionsAgain, we sincerely regret Rose's frustrationIn the future, we are looking to partner with community organizations that serve at-risk children and possibly allow customer's who no longer need access to their subscription the ability to donate the remaining months! We will be sure to let Rose know if we are able to do this in the near term