Homeclick

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Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We sincerely apologize for the delay. A replacement order has been made and will be shipped by the end of this week. We will follow up with tracking information. Thank you

I received a refund on my credit card.Thank you so much for resolving this issue for me
Revdex.com: 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]

We sincerely apologize for the lack of communication and response on this order. We will look into making the necessary changes to make sure this does not continue. Thank you again

Complaint: [redacted]
I am rejecting this response because: this complaint has not been resolved.  The company has contacted me, and I am still waiting...

on replacements.
Regards,
[redacted]

We apologize for the delay and have cancelled and refunded this item as requested. Thank you

I am showing the return authorization email was sent out on 7/19. I have copied and pasted the exact email that was sent out with the time and date stamped. Thank you UserID: Auto EmailerDate: 07/19/2016 16:49:13Tran Type: OrderTranID: [redacted]Subject: Request...

Approved__________________________________________________   Dear [redacted]...⇄ is an automated message, please do not reply.  Thank you for thinking of HomeClick.com for your shopping needs. We are happy to honor your request to return / exchange / replace your item(s) from Order Number [redacted]. Description    Quantity      CAPSL074W   --&am...⇄ Caps/Classy Caps Classy 4" x 4" P 14  Your Return Authorization (RA) # is [redacted]For a timely resolution please follow these instructions:   Customers are responsible for returning the item in the original Manufacturers packaging and in new saleable condition. Please properly package your return within another box and insure the item so a claim can be filed with the carrier if damage occurs during return shipping. Please Write the RA number on the Outside Shipping Box (Nothing can be written on the manufacturers packaging or your return will be refused) All products must be returned to us in the same manner it was delivered to you (shipped Freight, returned Freight; shipped Parcel, returned Parcel) Please keep a record of the tracking number and shipping carrier used to return the shipment.   Ship merchandise to  HomeClick.com [redacted]
[redacted]
  If you have any questions, please do not hesitate to e-mail us at [redacted].  Thank you, HomeClick.com

Good Morning Ms. [redacted]
 
Absolutely you can return it to our warehouse in person - please call our Customer Service Department at [redacted] to set up an appointment.
 
Thank you,
Homeclick

The replacement is made to order and the manufacturer is currently producing the piece. The manufacturer as advised the order will ship out first of next week. I have also included a  copy of their email below. We have already given the customer $170.00 credit for the delays and would like to offer another $230.00 for the trouble. I will follow up the first of next week and get the tracking information.   Hello Jennifer,   I have just received confirmation that this order – [redacted] is complete and will ship out first of next week.   I am very sorry for any delays in information.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Thanks to Revdex.com.ORG, I finally received my replacement parts yesterday. Revdex.com.ORG did a great job I wish I can say the same to homeclick customer service. They are truely the worst. THANK YOU Revdex.com.
Regards, [redacted]

We apologize however our records indicate that you place an order on 2/12 totaling $1050.93 with a discount of $43.93. This made the new total charged $1007.00. Everything on the order was cancelled except for a Broan recessed fan $103.32. At total refund of $903.68 has been given. We got this...

number by taking the total charge of 1007.00 minus the $103.32= total refund of $903.68.

We have refunded the customers order as of 1/13/15. Thank you

We are working on a resolution and will get back to you shortly.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

The replacement order was picked up this morning via [redacted], tracking [redacted]. Please allow 3-4 business days to deliver. The trucking company will contact you to schedule a delivery date and time. Thank you

Good Afternoon,We apologize for the trouble. We have gone ahead and refunded the shipping back to your account today. Thank you

Complaint: [redacted]
I am rejecting this response because:
regarding my complaint  [redacted] with Homeclick, per your request, I am writing you to let you know I have not received my replacement sofa yet.

Good Morning Ms. [redacted] Absolutely you can return it to our warehouse in person - please call our Customer Service Department at [redacted] to set up an appointment. Thank you,Homeclick

Good Afternoon,   This order was shipped 8 months ago. I do not see that we were contacted at all regarding this order. I called UPS and they have confirmed this package was delivered to the shipping address on file 2 [redacted] This was delivered on 3/25 via UPS...

[redacted]. Thank you

Complaint: [redacted]
I am rejecting this response because:The product was defective when I received it, therefore Homeclick has some responsibility to stand by their products.  Homeclick is passing off a defective product on to the general public and then placing responsibility for it on the manufacturer.  As you can tell by their impersonal, prefabricated response, Homeclick does not stand by their products and does not care about their customers.  I have ordered many times through Homeclick, but never will again.  Bad customer service means loss of customers, something the owners of Homeclick obviously haven't yet learned.  Next time I will go to my local hardware or plumbing supply store, who are struggling to stay in business while competing against big box stores and internet suppliers who have no relationship with their customers and do not care if they lose one.
Regards,
[redacted]