HomeandBeyond.com

Review: Purchased Sofa, Chair and Ottoman from [redacted] dealer which is [redacted]. The sales representative was notified of the reason for my purchase, medical condition which required firm furniture. I have gone through the proper channels with [redacted] trying to get my issues resolved. 1. Issue sold furniture that was not firm and was informed by the sales rep that the furniture can be made as firm as I would like or needed. After having the furniture for 3 months the furniture looked like it was 5-6 years old, the cushions sagging. You could clearly see where I had sat, there was an outline of my butt, again the furniture is 3 months old. NOT FIRM FURNITURE! There is 5 year warranty on the cushion too!2. Lumpy ottoman, I was told that was because I did not turn it frequently enough, it was 3 months old. 3. Sofa cushions do not remain in place after sitting on them. If you do not sit directly in the center of the cushion the sides of each cushion will pop up and remain like so until you fix them each and every time. I spoke with the Director of Client Satisfaction, [redacted]. [redacted] informed me, " that the cushions on all of the furniture needs to be adjusted, turned and fluffed after each use." Did the sales rep tell me this when I purchased the furniture, absolutely not, I would never have entertained the idea of buying such high maintenance furniture. Also, the company does not respond to you, it is the consumers responsibility to follow up with them! I sent numerous emails and left messages. I finally received a call without any resolution on my home which is not the contact number I provided. The call I received informed me via voicemail that I would have a resolution the next day. I received a 2 sentence email stating that [redacted] was going to do nothing. That was [redacted]'s response, they too mentioned that I should be turning my cushions on a daily basis I called the Director today and got no where.Desired Settlement: At this point I want my money back. I was willing to exchange the furniture for [redacted], not [redacted] but I will not to deal with an organization that lacks integrity. I work very hard for my money, I could have gone to Bob's Furniture for the quality I received. The customer focus is on the organizations bottom line not on the consumer satisfaction.