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Initial Business Response /* (1000, 5, 2015/10/07) */
We have not yet been able to discuss this complaint with the customer, but we will continue our efforts to contact them in the hopes of reaching an amicable solution to their concerns.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/14)...

*/
(The consumer indicated he/she DID NOT accept the response from the business.)
I revived a voice mail but was unable to speak with anyone once I had returned thieir call.
Final Business Response /* (4000, 15, 2015/11/24) */
We will again attempt to reach out to this customer in order to resolve this complaint. If we are unable to make contact on 11/25/15 we will follow up after the holiday.

Upon investigating the situation described in this complaint it became evident that instead of being marked for "future needs" as described, multiple service requests were instead submitted on behalf of this consumer. Our customer service department has apologized for this error, we have informed...

the service professionals that were matched to those requests that the consumer does not wish to be contacted further and they received credit to their accounts, and we have marked this consumer's information as do not call in our database.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,  it took forever and the company takes more money then the businesses receive
[redacted]

Complaint: [redacted]
I am rejecting this response because: my phone is currently not working will be receiving a new phone in a few days. I will return call asap. I have attempted to call back and left a message, then my phone broke. 
Sincerely,
[redacted]

Since receiving this complaint our customer service department has been in touch with this customer and were able to negotiate a settlement regarding the balance on this customer's account. At this time their account has been cancelled per their request, there is no balance owed, and no collections...

activity was pursued.

Although we have not been able to make contact with this customer after multiple attempts, we would like to use this opportunity to address their concerns and to relay that their requested resolution has been provided. Upon reviewing our records it was readily apparent that the customer did in...

fact request a cancellation and refund very early on into their membership. We would like to apologize for the confusion that occurred throughout the subsequent events as described, and can at this time confirm that the refund has since been processed per the customer's original request. Those funds should be reflected on the customer's credit card statement within 10-15 business days from today's date, and we wish the customer and their company all the best in the future.

We have made multiple attempts to reach this customer but have not yet been successful in that pursuit. We still hope to eventually discuss this customer's concerns with them and are optimistic that we will be able to bring this complaint to an amicable resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Although we have not been in touch with this customer since receiving this complaint, we would like to take this opportunity to apologize for the circumstances that lead to this complaint and to let the customer know that their desired resolution has been provided to them.Our records confirm that...

the customer made a good faith effort to cancel their account within the allowable time frame in which to receive a refund, and as such, that refund has since been processed. The customer can expect those funds to be reflected on their credit card statement within 10-15 days of this response, there will of course be no future charges, and we wish this customer and their company all the best in the future.

Although normally we would not contact a consumer whose complaint is in regards to a Do Not Contact request, given that volume of contact that this consumer received we have been in touch with them to make sure their concerns were properly addressed. Upon reviewing our system and confirming...

that the customer's information had been scrubbed from our database, we were able to determine that the communications the consumer was receiving were from an outside party attempting to use our company name to bolster their validity. We have communicated this along with our best advice on how to handle such a concern to the consumer through both phone and email communications, and while we are glad to answer any further questions they may have, we are at this time considering this matter closed.

We have made multiple attempts to reach this customer but have not yet been successful in contacting them. The direct contact information for the party handling this complaint has been provided to the customer in multiple voicemails and at this time we remain optimistic that we will have the...

opportunity to resolve their concerns on amicable terms.

Initial Business Response /* (1000, 8, 2015/07/07) */
We have successfully spoken with this customer and addressed their concerns.
We have found that this customer's expectations of our service may not have been properly set during the sales process, and that it may not have been clearly...

communicated as to the proper avenues to request credits for leads that fall under what we consider legitimate credit constraints. In an effort to part ways on friendly terms, we have both wiped the balance that remained on their account and issued a full refund for the amount that they spent with our service while they were a member. We will also be conducting our own internal investigation in regards to this customer's experience with our service to improve in the future.

We have been in touch with this customer and were able to address their concerns. We found that there were issues involving timing for when the customer had requested that his leads be turned off. While our records show that lead generation was turned off at the customer's request, the customer...

states they had requested their leads be turned off prior to several further charges being processed. In light of the confusion, we were able to reach a settlement with this customer and have parted ways on amicable terms.

Complaint: [redacted]
The settlement amoubt was never "agreed" on. It was the amount that was offered after having to wait to hear from upper management and the "accounts receivable" department. The settlement amount was what was told we would be recieving since you were charging me the additional service charge which mysteriously was close in amount to the amount that you expected me to pay when I did not owe anything. While you may feel that the matter is closed I do not!
Sincerely,
[redacted]

Due to the nature of this complaint we have not attempted to contact this consumer, but we do have information to provide.The option of not being contacted about projects in our service request process is in regards to future emails about helpful project tips, and does not actually exclude the...

person making the service request from being matched with or contacted by local service professionals. We apologize for this confusion, have placed this consumer's name on our do not contact list, and they should not be receiving any further contact from our service. We would also like to add that outside of our service request process, consumers are always free to browse our directories based on locale and work category without providing their contact information or being connected directly to contractors.

Upon researching this customer's concerns and contacting them in order to clarify the situation, we were able to address and resolve the issues this customer had as listed in this account. At this time credit has been applied to the account in order to adjust for the charge reversals filed by...

the customer, there will be no future charges, and the account has been cancelled in full as requested. We have apologized for the confusion that lead to this complaint and wish the customer and their company all the best moving forward.

In reviewing our records and speaking with this customer, we were able to determine that their company's specialty falls under a category for which our system requires a state license, and therefor we were not able to provide the leads to the customer that they were seeking. While their specialty is...

categorized as such for our service's purposes, their services do not fall under a category for which the state in which they operate requires a license. Due to this one-off scenario, our company was not able to provide the service the customer had agreed to when signing up for our service. We found that the customer was diligent in informing us of this situation very early into their account life, and as such, we were able to reach a settlement regarding their membership fee and have parted ways on friendly terms.

Complaint: [redacted]
I am rejecting this response because: They have not tried to call me, the only response I have gotten from them is the attached email that says that they are sending me to a collections agency for money that we do not owe them.
Sincerely,
[redacted]

We have not yet had the opportunity to discuss this complaint with the customer, but remain optimistic that we will be able to reach them and resolve their concerns.

Initial Business Response /* (1000, 5, 2015/11/13) */
Upon investigation we confirmed that this customer's coverage area was not properly set on their account. As such, we have agreed to wipe their outstanding balance and have removed them from all collections activity. We have closed this...

customer's account and have parted ways on friendly terms.