HomeAdvisor

We have been in touch with this customer and were able to hold a productive conversation regarding their concernsWe have apologized for any frustration and/or confusion that resulted from their time with our company, a settlement was reached, and at this time we have cancelled their account per
their request and parted ways on amicable terms

Although multiple departments have made multiple attempts to reach this customer, we have not been able to contact them in order to address their concerns.The information for the party handling this complaint has been provided to the customer in previous voice messages, and without any return
communication from the customer we must at this time consider the matter closed

Upon contacting this customer we were able to inform them that their requested resolution has been provided.At this time we have amended the outstanding balance that was associated with their account, no negative reporting occurred against the customer's credit, the account has been canceled in
full, and we have since parted ways with the customer on friendly terms

Final Consumer Response /* (2000, 5, 2015/12/16) */
Homeadvisor has contacted me and the issue has been resolved Thank you so much

Given the nature of this complaint we have not contacted this customer, but have forwarded their concerns to the sale representative in question's managerAdditionally, we are willing to place this customer on our "do not contact" list, but were unable to locate an account with the information
providedIf the customer would like to provide the phone number on which they were contacted or their company's name, we will take the necessary steps to ensure that they are not contacted by our company in the future

Since receiving this complaint the circumstances surrounding this customer's concerns have been reviewed and addressedAt this time the customer's account has been reinstated as active and we would like to apologize for any confusion and/or frustration that may have been caused by this
situation

In speaking with this customer and reviewing their account, we found that the customer did in fact make a reasonable effort to cancel within the allowed period of hoursIn light of this fact, we have amended the outstanding balance associated with the account and have parted ways on amicable
terms

Initial Business Response /* *** ** *** */
After discussing this complaint with customer, we have determined that there was a misunderstanding in how our service works due to the phrasing used by our sales representative during the initial sales process
Our system provides a
"forecast" of the average number of leads we can typically send a member of our service in a given monthApparently the sales rep that sold this account misinterpreted this projection to mean that it was an actual amount of leads that we had waiting to send a potential customer in that particular areaThe customer signed up for our service based on this misinterpretation, and was thus disappointed when we were not able to provide that many leads
In order to part ways with this customer on friendly terms, we have wiped the balance on the account and cancelled it in full
Initial Consumer Rebuttal /* *** ** *** */
From: *** *** (mailto:***@gmail.com)
Sent: Saturday, July 04, XXXX XX:XX AM
To: Revdex.com
Subject: Re: Revdex.com Complaint Case# (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXXX)
This issue has been resolved between myself and home advisorThanks for your help

We have been in touch with this customer and were able to hold a productive conversation, address their concerns, and have resolved this complaintAt this time a settlement has been reached, the customer's account was cancelled per their request, and we have parted ways on amicable terms

In reviewing our records we were able to quickly confirm that there were in fact some irregularities surrounding the initiation of this customer's membershipWe have been in touch with the customer, apologized for any frustration that resulted from the situation, provided a refund, and have
addressed the events that transpired on an internal level

Prior to receiving this complaint, our customer service department was able to address and resolve the concerns listed in this complaintAs the customer had requested to cancel their service within the allowable period for a refund, that refund was provided and their account has been cancelled in
full per their request

We were able to reach this customer and have addressed their concerns as mentioned in this complaint.We found that though this customer's time of membership in our service did exceed our usual limit for refund eligibility, the customer had been in touch with us very shortly after joining our network
regarding their account concernsAs they were diligent in their efforts to make us aware of their intentions, we were able to reach a settlement regarding their billing and cancel the account per their requestAt this time we have parted ways with the customer on friendly terms

Our records indicate that this customer's concerns were addressed and resolved prior to our receiving this complaintWe were able to facilitate the waiving of certain charges in relation to this customer opening new accounts with our company, and at this time the customer remains a valued and
active member of our network

Initial Business Response /* (1000, 5, 2015/09/15) */
We have been in touch with this customer and have addressed their concerns
Per our terms and conditions, membership with our service is automatically renewed at the end of the original termThis customer was not aware of that fact, and
thought by no longer receiving leads that their membership would be closedIn order to resolve their concerns, we have wiped the balance that accrued on this customer's account as a result of this misunderstanding
Initial Consumer Rebuttal /* (2000, 7, 2015/09/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This is an adequate solution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Prior to receiving this complaint our customer service department had already begun processing the refund as requestedThe customer had cancelled their account within the allowable refund period, and there account was also cancelled at that same timeThe funds in question should already be
reflected on this customer's credit card statement, their account has been cancelled in full, and there will be no future charges applied

We have been in touch with this customer and apologized for our misunderstanding the situation in our previous replyWe were able to discuss this customer's situation with them, reach a settlement agreement, have cancelled their account per their request, and at this time have parted ways on friendly terms

While we apologize that this consumer experienced difficulty with a service provider, our response to this complaint must be to defer to our terms and conditions to which all parties using our service are subject toThese terms and conditions clearly outline that ratings and reviews on our site are
reserved for situations pertaining work quality and other quantitative matters relevant to the actual hiring of a service providerAs the service provider in this situation was never hired, no work was completed, and no money was exchanged, it is not eligible for publication in our directories

Though we did not discuss this complaint with the customer directly, we have confirmed to this customer via email that their concerns regarding the billing to their previous account have been correctedAt this time their account has been canceled in full with no further obligations or restrictions

We have been in touch with this customer and were able to resolve the concerns as listed in this complaintA settlement was reached, their account has been cancelled per their request, and at this time we have parted ways on amicable terms