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Complaint: ***
I am rejecting this response because: The name *** *** or *** *** *** is on the card that was used to purchase the itemI purchased the item on July 9th and it never arrived*** and *** have refused to invoke customer protectionThe seller has plenty of negative feedback on *** for the same reason I just stated in my complaint on ***, ***, and on hereI'm providing proof that this business has negative feedback The seller has the power to refund the money, but they refuse to, *** has no policy against a seller willingly settling a dispute between the seller and buyerI refuse to believe this business can't refund money on their own.
Regards,
*** ***

I don't have a sale to [redacted] on file, however based on the address and product I do see a sale made for this item to someone by another name w/ a different email than what is attached to this complaint. The customer purchased this item through [redacted] on July 9th and sent a message...

requesting to cancel the order because they bought the wrong frame size. We responded by advising them that we will make an attempt to cancel but because we use an automated system for processing orders we may not be able to catch it. The item shipped and we weren't able to stop delivery. The customer opened a return request and then closed it. The item was delivered by [redacted] per tracking # [redacted] to the address on record with [redacted]. The customer later stated that they didn't receive the item. As an [redacted] seller there are protections for both the seller and buyer thru the [redacted] resolution center. I referred them to [redacted] and instructed them to open an item not received case. These are the limits of what I can offer. The customer also indicated that they were going to open a charge back thru their credit card company which is also an option but that removes any [redacted] help in sorting this out and transfers it over to [redacted] I am happy to resolve this with the customer thru [redacted] or [redacted] I am not able to refund everyone that states they didn't get an item simply because they say so when [redacted] has confirmed delivery. It appears that the customer had buyers remorse and opening a return is indicative of someone that has received an item. I have responded to every message they've sent about this but the options are to file a dispute with [redacted] or [redacted] to resolve this matter.