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Thank you for your interest in our Bright Hand TowelsAfter reviewing your correspondence with our Technical Advisor I sent a request to Quality Control to review the pattern and the numbers of skeins it requires In the meantime I would be happy to honor your request to return the extra
skeinsThe skeins when sold separately are priced at $and we will be happy to process an exchange for the equal dollar amount Sincerely,***
***Customer Contact Center Supervisor

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I request return instructions from Willow Yarns.
Regards,
[redacted]