Home Source One

I have not been able to make contact with anybody from Home Source One in regards to my warranty or in regards to any emergencies that happened at my home. I bought a home from them 7 months ago and have not been able to contact anybody from Home Source One

We have been attempting to sell our home but our contract states Home Source has 1st dibbs. 3wks ago we contacted their office (only speaking to an answering service EVERY time we call) leaving a message only to NEVER get a response. How long do we have to "wait" for them to respond before we can move forward and sell to someone else. This is ridiculous

Disclaimer: this review is quite long, and I apologize for that. However, I feel as though this situation needed to be shared in detail. If you are not able to spend the time to read the whole review, I will provide a summary.
If you or someone who know is thinking about buying a mobile home, you may want to avoid Home Source One. We bought our trailer outright from Home Source One back in December 2015. The treatment I received from Cheri at the Home Source One was completely unacceptable, unprofessional, and should never happen again.
So before spending thousands on a new home, consider this. Would you be okay with being screamed at over the phone about an error that Home Source One caused? Would you be okay with knowing this woman disrespects residents of the communities Home Source One owns repeatedly? If you said no to these questions, you may want to look at other companies before buying a home from Home Source One.
First and foremost, my family and I have lived in Rockvale for almost 4 years. We have not had any major issues until recently. Like any other neighborhood, it isn’t perfect here. However, we mind our own business, pay our lot rent with no complaints, and carry on our marry ways.
Last month (August 2018) when we paid our lot rent like usual, we were told we had a credit on our account. A credit that would have covered our lot rent and leave a little leftover. The employee at our community office (leaving her name out because this was not her fault at all) told us that we did not have to pay our lot rent in September (2018). At the time this sounded too good to be true. However, we were trying to look on the bright side. Tat maybe we had caught a much-needed break.
Well, turns out it was too good to be true. On Friday 09/07/2018 sometime after 3:45 PM, a 5-day notice to pay or vacate notice was put on our door. Our community office was closed by the time I called them at 4:35 PM. Unfortunately, we had to wait until Monday 09/10/2018 to go to the office and try to resolve the issue.
We went into the community office on Monday. Right after our daughter went to school, shortly after 8 AM. We were told by the same woman who told us we had a credit, that she saw on her computer that we had a credit from June 2018. She stated that she was going to be contacting the Home Source One office to straighten this out. That there had recently been a system change, and that we were not the only accounts affected by this. She said there were several accounts that needed to be checked due to discrepancies. She assured us that she would get back to us once she had more information.
She got back to us on Tuesday (09/11/2018) while I was at work. She said the credit on our account was an error. She did state that we did have to pay our September (2018) lot rent. She did tell us that the $40 late fee was going to be waved. Which was nice, and I do still appreciate them doing. We did make sure to arrange to pay our lot rent with her over the phone. For the record we did pay our September lot rent in full on Thursday 09/13/2018. I did repeatedly tell her that we would have paid our rent, on time like always, had none of this happened. At this point I was not too happy. I would like to reiterate that she was kind throughout this ordeal.
I cannot say the same for Cheri who works at the Home Source One office in Menomonee Falls, WI. I called the Home Source One office because I wanted to get to the bottom of this. I wanted to understand how a business could give inaccurate information about resident’s accounts. I left a voicemail for someone to call me at the Home Source One office. Shortly after, Cheri called me on Tuesday 09/11/2018 at 4:11 PM. This woman was defensive and rude when the conversation began. I tried my best to remain calm. She rudely stated that the system update that was done, created an error on our account. She also told me that they were not aware that the credit was an error at first. Once the monthly statements came in, the error on our account was discovered.
Cheri stated even more rudely, that we should have known the credit was an error in the first place. Every time I went to speak, she talked over me. I could barely get a word in edgewise in the conversation. I kept trying to ask, “why is it okay to give your employees inaccurate information to give to residents?” She kept yelling over me, “you know you didn’t pay rent in September, so you have to pay!”
I also attempted to repeat, “we have already made an arrangement to pay, we would have paid on time like we always do had we not been told about this credit.” She yelled back, “if someone told me that I didn’t have to pay my mortgage, I would know it was an error and I would pay it anyway.” (Side note, after the fact: Home Source One didn’t know the credit was an error in the first place. The information was past along to our community office to be told to us. According to Cheri we should have known the credit was an error, even though they didn’t at the time. A little weird, huh?)
I again attempted to repeat, “we would have paid on time like usual had we not been told we didn’t need to pay.” Cheri continued to scream over me. She kept repeatedly screaming, “we should have known it was an error and we should have paid!” I continued to attempt to yell to be heard. Then Cheri stated, “she was going to end the phone call, because it was going nowhere.”
I attempted to say, “no, you still need to explain to me how it is okay to put out inaccurate information, and why it was okay for her to yell at me like this?” Cheri refused to answer my questions and told me to “have a great night” (in the rudest tone I have heard in a long time) and hung up the phone.
Now my question to Home Source One is this: Why is it okay for Cheri to speak to me the way she did? If Cheri worked for McDonald’s, she would have been fired for being rude and screaming at customers. Why is it okay for a woman who works for the company I bought my trailer from to speak to me like that?
Why are people who work in the front lines of customer service held at a higher standard than Cheri? She was way too quick to speak to me the way she did. She seemed to be very comfortable yelling at me over the phone, like she’d done this before. In fact, I know multiple residents of Rockvale have complained about Cheri’s unprofessionalism.
Again, I ask Home Source One: Why is this woman aloud to speak to residents like this? Cheri has zero excuse for the way she spoke to me. Regardless of the credit error, our lot rent has since been paid. I am so much more upset about the way Cheri yelled at me. She showed zero respect from the beginning of the phone call to the end. She should never be aloud to speak to anyone else like this, ever.