Home Loan Closers Inc

The client
had been dealing with the customer service department of our affiliate company.
Our office was never notified of Miss [redacted]'s issue. Miss [redacted]'s originally emailed
to cancel and that email was forwarded onto customer service within moments of receiving
her request. We wish Miss...

[redacted] the best and respect her decision to handle on
her own. When she contacted our office we immediately went to accounting to
figure out what the issue had been. Once we confirmed with accounting what
refunds had already been issued we refunded the client the remaining amount. Again,
Miss [redacted] is a very nice lady and we wish her nothing but the best. We
wish this could have been handled with our office as the contact and this is why we try to go through great lengths to give the correct contact information through email and mailing out a welcome package.

The client
had been dealing with the customer service department of our affiliate company.
Our office was never notified of Miss [redacted]'s issue. Miss [redacted]'s...

originally emailed
to cancel and that email was forwarded onto customer service within moments of receiving
her request. We wish Miss [redacted] the best and respect her decision to handle on
her own. When she contacted our office we immediately went to accounting to
figure out what the issue had been. Once we confirmed with accounting what
refunds had already been issued we refunded the client the remaining amount. Again,
Miss [redacted] is a very nice lady and we wish her nothing but the best. We
wish this could have been handled with our office as the contact and this is why we try to go through great lengths to give the correct contact information through email and mailing out a welcome package.

Review: I was issued a refund from this company which was advertising online as Advocates for Students. My refund was issued on 4-23-2015. Each time I called I was told they would resend the refund as there was a clinical error. Today when I called, they stated my refund was reversed as the company did not have the funds to issue the refund and I needed to deal with it on my own. My refund was for $677.50. The company was contacted to place my loans into their consolation program which they did not do and my loans went into default. When I contacted them for the refund I was told the man who was working with me was no longer with the company. I have multiple times of contact and was told 3 times a refund would be deposited within 10 business days.Desired Settlement: I would like to receive the refund which was stated would be sent on 4-23-2015 of $677.50.

Business

Response:

The client

had been dealing with the customer service department of our affiliate company.

Our office was never notified of Miss [redacted]'s issue. Miss [redacted]'s originally emailed

to cancel and that email was forwarded onto customer service within moments of receiving

her request. We wish Miss [redacted] the best and respect her decision to handle on

her own. When she contacted our office we immediately went to accounting to

figure out what the issue had been. Once we confirmed with accounting what

refunds had already been issued we refunded the client the remaining amount. Again,

Miss [redacted] is a very nice lady and we wish her nothing but the best. We

wish this could have been handled with our office as the contact and this is why we try to go through great lengths to give the correct contact information through email and mailing out a welcome package.

Review: I paid this company $600 for processing fees on my student loans in January($200) Feb($200) and March ($200) 2014. They never processed my paperwork and the only thing they did was put my student loans in forbearance, with a paper I filled out and emailed to them. I ended up having to do my OWN paperwork with Sallie Mae (Navient). I am entitled to a refund since they never did the work that they promised. Now, they ([redacted]) have been PURPOSELY ignoring my emails and they will never connect me with a manager when I call them. I am looking for a $600 refund but have got the run-around ever since I've told them that.Desired Settlement: I simply wish for them to refund my $600 processing fee (that was never processed) back into the bank account they pulled it from.