Home IQ Furniture and Rug

We spoke to **. [redacted] on February 10th and explained to her that a replacement set was ordered and is going through production as we speak. We told her that if she drops the case with the Revdex.com, we will still accept our original offer of waiving the restocking fee and charging a flat $100 for the replacement pieces including a re-delivery. **. [redacted] said she will get back to us by February 12th, yet we still haven't heard anything. Once again, the set was ordered based upon what was written on the invoice and signed by **. [redacted], and we are trying our best to work with the customer to keep them as satisfied as possible. Please see the attached copy of the Invoice. 
Sincerely,
Tom K[redacted]