Home Inspection Experts LLC

Here is my response to this complaint along with an account ledger history showing all transactions etc.____________________________________________________________________________...⇄ March 1, [redacted] ** *** RE: Aspen Dental Account Number [redacted] Revdex.com ID # [redacted] Dear [redacted] : Thank you for sharing your concerns about the treatment you received I am writing to you on behalf of the Cincinnati, OH Aspen Dental branded practice, owned and operated by McQueen Dental Investments Inc I certainly do apologize for your experience at Cincinnati, OH Aspen Dental officeI am in receipt of your complaint filed with the Revdex.com I have reviewed it and your Aspen Dental account Upon reviewing the [redacted] claim payment issue with my insurance department, I have found that [redacted] did “not” remit payment for the services you received on May 02, The electronic response and supporting documentation that we have on file from [redacted] shows that the $estimated insurance payment for the cleaning, exam and x-rays treatment that you received was not paid The Human Readable Remittance Notice submitted by [redacted] show the Check/EFT # as [redacted] and the NPI # as [redacted] (page 1) It shows a zero amount paid As a prior courtesy, Aspen Dental removed part of the balance due for the May 02, date on December 04, As a final courtesy we have removed the $remaining due If additional documentation is available that supports your assertion that payment was made by ***, please forward it to my attention and I will re-visit this Even though your Aspen Dental account now reflects a zero balance, I encourage you to contact [redacted] and request they remit the missing $payment I appreciate you giving me the opportunity to respond to your inquiry A copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact informationSincerely, Ron H*** Ron H***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: 1-315-454-6000, Extension ***Fax: (315) 295-

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Here is my response to this complaint along with an account ledger history showing all transactions etc.____________________________________________________________________________...⇄ 1, 2018   
[redacted]
[redacted]
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[redacted] RE: Aspen Dental Account Number [redacted]        Revdex.com ID # [redacted] Dear [redacted]: Thank you for sharing your concerns about the treatment you received.  I am writing to you on behalf of the Cincinnati, OH Aspen Dental branded practice, owned and operated by McQueen Dental Investments Inc.  I certainly do apologize for your experience at Cincinnati, OH Aspen Dental office. I am in receipt of your complaint filed with the Revdex.com.  I have reviewed it and your Aspen Dental account.  Upon reviewing the [redacted] claim payment issue with my insurance department, I have found that [redacted] did “not” remit payment for the services you received on May 02, 2017.  The electronic response and supporting documentation that we have on file from [redacted] shows that the $59.00 estimated insurance payment for the cleaning, exam and x-rays treatment that you received was not paid.  The Human Readable Remittance Notice submitted by [redacted] show the Check/EFT # as [redacted] and the NPI # as [redacted] (page 1).  It shows a zero amount paid.  As a prior courtesy, Aspen Dental removed part of the balance due for the May 02, 2017 date on December 04, 2017.  As a final courtesy we have removed the $17.00 remaining due.  If additional documentation is available that supports your assertion that payment was made by [redacted], please forward it to my attention and I will re-visit this.  Even though your Aspen Dental account now reflects a zero balance, I encourage you to contact [redacted] and request they remit the missing $59.00 payment.  I appreciate you giving me the opportunity to respond to your inquiry.  A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information. Sincerely, Ron  H[redacted] Ron H[redacted]Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: 1-315-454-6000, Extension [redacted]Fax: (315) 295-2589