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Thank you for the follow up The company did not contact me but they did resolve the issue by issuing credit, probably because of the complaint through Revdex.com

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I was advised on the phone by an agent they would not reopen the case I have attached my original letter and proof of fax If they are willing to reopen this case, that is fine but I need a contact name, position and direct phone number to ensure that I am helped with my call to their office Regards, [redacted]

After research and contacting disputes, they closed the case because they state that they did not receive the customer’s lost/stolen fax.The customer will need to send in the fax that was requested by the disputes area if they would like the research into this matter to be reopened

The cardholder should have the card and the last 4 digits of the card are 9008.  If the cardholder needs a new one as they did not receive this one, then I can have that request done as well.  The request was sent to Customer Service on 1/2/16.Thanks[redacted]

Thank you for the follow up.  The company did not contact me but they did resolve the issue by issuing credit, probably because of the complaint through Revdex.com.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was advised on the phone by an agent they would not reopen the case.  I have attached my original letter and proof of fax.   If they are willing to reopen this case, that is fine but I need a contact name, position and direct phone number to ensure that I am helped with my call to their office.  
Regards,
[redacted]

Good afternoon. I will be glad to find the right person for you to consult in this matter. My group works with merchants that process Visa and MC not EBT cards. Might you have another FIS listing where you can direct this complaint to the right group? Thanks.  Mark [redacted]

We are sorry to hear that your payment to your student loan servicer has not posted to your account.  Your financial institution ([redacted]) is in process of researching this issue and will work with us as needed to resolve this on your behalf.  [redacted] will contact you...

regarding this matter.