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Complaint: [redacted] I am rejecting this response because: First off nothing about their program was clear or easy to understand as proven by the variety of information given to me According to them prep teams would be starting in the fall so there's no way she would have been on a team in May, June, or JulyAs for "front desk personnel" the only record I've seen them attempt to get was having us sign a piece of scratch paper one timeIf they have no records of payments that sounds like poor bookkeeping being pawned off on the customerIf they do have "proof of enrollment" I would love to see it because it would be forgedI have NEVER signed my daughter up for any team with this companyYou would think there would be some sort of packet of information given to parents providing all the necessary information of what is required such as uniforms, travel etc or even some kind of "welcome to the team" or "your child has been accepted" etc, I have NEVER received ANY information from them which only added to the confusionI never signed any kind of financial agreement or anythingMy daughter NEVER even tried out for a team Therefore I owe them nothing and will not be paying any bill The reason I never complained about the billing is because I never received a bill or invoice of any kind from them until August trying to back bill me for three months of something I didn't ask forI immediately discontinued my daughters intermittent attendance when I realized they wanted to charge us $a month rather than the $per session I was told we could do when first inquiringSo see I was never given an opportunity to complain on the first or second month because I wasn't sent a bill until after monthsHope that clears up that "frustration" This is an extremely disorganized business I wouldn't recommend to anyonePlease delete the bill entirely and remove my name from future correspondence as it clearly says not to include personal information Sincerely, [redacted] ***

Complaint: ***
I am rejecting this response because:
First off nothing about their program was clear or easy to understand as proven by the variety of information given to me According to them prep teams would be starting in the fall so there's no way she would have been on a team in May, June, or JulyAs for "front desk personnel" the only record I've seen them attempt to get was having us sign a piece of scratch paper one timeIf they have no records of payments that sounds like poor bookkeeping being pawned off on the customerIf they do have "proof of enrollment" I would love to see it because it would be forgedI have NEVER signed my daughter up for any team with this companyYou would think there would be some sort of packet of information given to parents providing all the necessary information of what is required such as uniforms, travel etc or even some kind of "welcome to the team" or "your child has been accepted" etc, I have NEVER received ANY information from them which only added to the confusionI never signed any kind of financial agreement or anythingMy daughter NEVER even tried out for a team Therefore I owe them nothing and will not be paying any bill The reason I never complained about the billing is because I never received a bill or invoice of any kind from them until August trying to back bill me for three months of something I didn't ask forI immediately discontinued my daughters intermittent attendance when I realized they wanted to charge us $a month rather than the $per session I was told we could do when first inquiringSo see I was never given an opportunity to complain on the first or second month because I wasn't sent a bill until after monthsHope that clears up that "frustration" This is an extremely disorganized business I wouldn't recommend to anyonePlease delete the bill entirely and remove my name from future correspondence as it clearly says not to include personal information.
Sincerely,
*** ***

[redacted]DOCUMENTATION ATTACHED[redacted]Hello [redacted],This is in response to a Revdex.com Claim filed against "Build It Athletiz All Star Cheer Group".First of all, we try to avoid situations like this by being as clear as possible when athletes enroll in our program.We allow "drop ins" for kids who attend one class...

intermittently, as well as monthly billing for athletes enrolled who attend class every week. The drop in fee is $15 per class, or $70/month for the class Mrs. [redacted]'s daughter was apart of.It is not uncommon for our customers to be billed monthly, and our bookkeeper sends invoices for athletes who have not paid at the end of the month. Our payments are processed in a double entry system; both written in a payment record and entered electronically into the athletes account. Our front desk staff processes thousands of dollars in payments every week, and while we know mistakes occasionally happen, it's extremely unlikely that all six of Mrs. [redacted]'s payments were misplaced or not applied to her account.We have no record of the six payments Mrs. [redacted] claims she paid in cash between 5/16-7/20. Because we didn't have record of any drop in fees, our bookkeeper billed the account $70/month for the months of May, June and July. Now that we know she attended six classes over that time period, we are happy to adjust the billing to reflect that, and bring the total to $90 in return for prompt payment. The frustrating part of this situation is that Mrs. [redacted] did not complain or bring an accounting error to our attention after the first month she was billed, or the second month she received a statement, but began complaining after three months and her athlete stopped taking classes. Please let me know if you need any additional information. The proof of enrollment as well as current statement for Mrs. [redacted].Sincerely,Tara E[redacted] Owner