Hom Solutions, Inc.

Initial Business Response /* (1000, 5, 2015/06/15) */
In review of the customers concerns and experience, it is clear there was a breakdown in communication with the retailer the customer purchased through, the customers schedule and the complexity of the project
Our phone records indicate
several outbound missed calls, demonstrating the Service Expert was struggling to reach the customer during business hours
However, the customer has been installed and happy with the final product
We apologize for any inconvenience the customer may have experienced
Sincerely,
HM
Project Resolution Team
Initial Consumer Rebuttal /* (2000, 7, 2015/06/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Our records indicate that we had missed no calls from this company and have concluded that the company had the wrong phone number
The final product has been installed