Holy Land Mall

We cancelled your order and you account was not charged, we charge the account only when we ship the order[redacted]

I would like to apologize to the customer.We tried to process the shipment and charge the card for the soaps but unfortunately the authorization has expired and the customer need to place the order again for the soapAs for the phone, we try to answer all our phone call and customer can leave a
message on my voice mailWe also have my personal cell phone number on the web site for customer to send text message and our email is always on our web siteTo resolve this case I would recommend the customer to reorder the soaps and I will send then ASAP WITH FREE SHIPPINGI will apply the free shipping discount after the order was placed.Thanks,*** ***

Complaint: ***
I am rejecting this response because: He didn't even bother to mention the Jerusalem Cross that was ordered at the same time. That is the expensive item. I want to cancel the order and have any charges to my account removed
Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] Thanks to the Revdex.com for their impressive help.

We cancelled your order and you account was not charged, we charge the account only when we ship the order.[redacted]