Hollywood Beauty

She stopped by here and told me she bought this new hair that she was not super familiar with and that it was matty and knottyI took the hair and put some product in it and styled it for her and it looked beautifulI gave her the product for free and told her she needs to take care of itShe
believes it should look like it did in the bag when she purchased it all the timeThat cannot happen if you wear it and don’t take care of itAgain, I tried to resolve the issue by educating her on what she needs to do to keep it looking goodI offered her $off her next purchase as a good faithShe still wasn’t happyI did what I could to make it rightShe cussed me out when she left and told other people not to buy my productsBefore even coming to the store she spoke badly about us on Facebook

We guarantee our hair. If the consumer would like to bring the hair and her receipt back, we would exchange it for her.

Complaint: [redacted]
I am rejecting this response because: I went to the Kingshighway location and a man I spoke to said you were wrong, all of your hair is guaranteed. 
Sincerely,
[redacted]