I'm being generous giving this laundry service a star. It's been a while since I've experienced just plain horrible customer service and workers who can't communicate effectively.
I was wanting my wedding gown cleaned so I researched online 4 different places, called them up, and got a quote for a cleaning + preservation. Old Town was the cheapest when I called for a quote so I went there. I live 25+ miles away; I walk in, explain what I wanted and was asked for a 100$ deposit. This was more then the cost of what I was given the day prior. In fact, it was well over 100$ off what I was quoted the day before. I was VERY clear when I asked for my quotes. Strike One.
I didn't want to drive back home so I just asked for them to clean it only. I then paid my $50 deposit and was given two stubs and was told what day it would be ready and to bring my stubs with me when I come. Day has arrived, I drive back to Rogers to get told rudely that my dress wasn't there and that I should've checked my stub to see that it wouldn't be ready till 5pm. I would have to say that's a pretty big piece of information to just leave out when you tell someone, "Okay, see you the 31st!" Rude workers. Can't communicate. Will NOT be back!
I'm being generous giving this laundry service a star. It's been a while since I've experienced just plain horrible customer service and workers who can't communicate effectively.
I was wanting my wedding gown cleaned so I researched online 4 different places, called them up, and got a quote for a cleaning + preservation. Old Town was the cheapest when I called for a quote so I went there. I live 25+ miles away; I walk in, explain what I wanted and was asked for a 100$ deposit. This was more then the cost of what I was given the day prior. In fact, it was well over 100$ off what I was quoted the day before. I was VERY clear when I asked for my quotes. Strike One.
I didn't want to drive back home so I just asked for them to clean it only. I then paid my $50 deposit and was given two stubs and was told what day it would be ready and to bring my stubs with me when I come. Day has arrived, I drive back to Rogers to get told rudely that my dress wasn't there and that I should've checked my stub to see that it wouldn't be ready till 5pm. I would have to say that's a pretty big piece of information to just leave out when you tell someone, "Okay, see you the 31st!" Rude workers. Can't communicate. Will NOT be back!