We were very surprised to receive this complaint from the Revdex.com regarding [redacted] We are not in the business of "taking patients to the cleaners," up-selling patients" or "ripping patients off," all of which we were accused of doing [redacted] is a 25-year old new patient to our practiceEvery service and product she was offered was explained in full and her insurance benefits explainedFirst of all, she needed to have a contact lens exam and evaluation because she was a new patient to our practice and a contact lens wearerThere are necessary measurements that need to be done as well as testing the health of a patient's eyes to make sure that they are able to wear to contact lensesHer vision plan gives her a 15% discount on those services, which we gave herHer plan gives a frame retail allowance for up to $It was ***'s choice to choose a frame well above that allowanceShe knew that she would be responsi ble for the difference minus 20%, again according to her plan [redacted] was not sold a progressive lensShe was recommended an [redacted] lens, which helps alleviate eyestrain caused by viewing near objects, which she also agreed to knowing there would be an out-of-pocket expense per her vision plan's feeThe same holds for the [redacted] **The benefits of having an anti-reflective coating were explained and she chose to have it added to the lenses***'s mom phoned the office questioning the charges, and Susan explained them all to her, and her mom thanked Susan for breaking it downThe fact that [redacted] is a year old adult and having her parents make this complaint when they don't know the facts because they were not present with her, is unacceptableWe are a highly respected and reputable optometry practice and pride ourselves on the positive feedback that we receive from our patientsThis complaint was unwarranted, but it will not bring us down because we know that we provide the best service possible to all our patients
We were very surprised to receive this complaint from the Revdex.com regarding [redacted]. We are not in the business of "taking patients to the cleaners," up-selling patients" or "ripping patients off," all of which we were accused of doing. [redacted] is a 25-year old new patient to our practice. Every...
service and product she was offered was explained in full and her insurance benefits explained. First of all, she needed to have a contact lens exam and evaluation because she was a new patient to our practice and a contact lens wearer. There are necessary measurements that need to be done as well as testing the health of a patient's eyes to make sure that they are able to wear to contact lenses. Her vision plan gives her a 15% discount on those services, which we gave her. Her plan gives a frame retail allowance for up to $130. It was [redacted]'s choice to choose a frame well above that allowance. She knew that she would be responsi ble for the difference minus 20%, again according to her plan. [redacted] was not sold a progressive lens. She was recommended an [redacted] lens, which helps alleviate eyestrain caused by viewing near objects, which she also agreed to knowing there would be an out-of-pocket expense per her vision plan's fee. The same holds for the [redacted]. The benefits of having an anti-reflective coating were explained and she chose to have it added to the lenses. [redacted]'s mom phoned the office questioning the charges, and Susan explained them all to her, and her mom thanked Susan for breaking it down. The fact that [redacted] is a 25 year old adult and having her parents make this complaint when they don't know the facts because they were not present with her, is unacceptable. We are a highly respected and reputable optometry practice and pride ourselves on the positive feedback that we receive from our patients. This complaint was unwarranted, but it will not bring us down because we know that we provide the best service possible to all our patients.
We were very surprised to receive this complaint from the Revdex.com regarding [redacted] We are not in the business of "taking patients to the cleaners," up-selling patients" or "ripping patients off," all of which we were accused of doing [redacted] is a 25-year old new patient to our practiceEvery service and product she was offered was explained in full and her insurance benefits explainedFirst of all, she needed to have a contact lens exam and evaluation because she was a new patient to our practice and a contact lens wearerThere are necessary measurements that need to be done as well as testing the health of a patient's eyes to make sure that they are able to wear to contact lensesHer vision plan gives her a 15% discount on those services, which we gave herHer plan gives a frame retail allowance for up to $It was ***'s choice to choose a frame well above that allowanceShe knew that she would be responsi ble for the difference minus 20%, again according to her plan [redacted] was not sold a progressive lensShe was recommended an [redacted] lens, which helps alleviate eyestrain caused by viewing near objects, which she also agreed to knowing there would be an out-of-pocket expense per her vision plan's feeThe same holds for the [redacted] **The benefits of having an anti-reflective coating were explained and she chose to have it added to the lenses***'s mom phoned the office questioning the charges, and Susan explained them all to her, and her mom thanked Susan for breaking it downThe fact that [redacted] is a year old adult and having her parents make this complaint when they don't know the facts because they were not present with her, is unacceptableWe are a highly respected and reputable optometry practice and pride ourselves on the positive feedback that we receive from our patientsThis complaint was unwarranted, but it will not bring us down because we know that we provide the best service possible to all our patients
We were very surprised to receive this complaint from the Revdex.com regarding [redacted]. We are not in the business of "taking patients to the cleaners," up-selling patients" or "ripping patients off," all of which we were accused of doing. [redacted] is a 25-year old new patient to our practice. Every...
service and product she was offered was explained in full and her insurance benefits explained. First of all, she needed to have a contact lens exam and evaluation because she was a new patient to our practice and a contact lens wearer. There are necessary measurements that need to be done as well as testing the health of a patient's eyes to make sure that they are able to wear to contact lenses. Her vision plan gives her a 15% discount on those services, which we gave her. Her plan gives a frame retail allowance for up to $130. It was [redacted]'s choice to choose a frame well above that allowance. She knew that she would be responsi ble for the difference minus 20%, again according to her plan. [redacted] was not sold a progressive lens. She was recommended an [redacted] lens, which helps alleviate eyestrain caused by viewing near objects, which she also agreed to knowing there would be an out-of-pocket expense per her vision plan's fee. The same holds for the [redacted]. The benefits of having an anti-reflective coating were explained and she chose to have it added to the lenses. [redacted]'s mom phoned the office questioning the charges, and Susan explained them all to her, and her mom thanked Susan for breaking it down. The fact that [redacted] is a 25 year old adult and having her parents make this complaint when they don't know the facts because they were not present with her, is unacceptable. We are a highly respected and reputable optometry practice and pride ourselves on the positive feedback that we receive from our patients. This complaint was unwarranted, but it will not bring us down because we know that we provide the best service possible to all our patients.