Rented Abby's Place (Harbor Springs) from Holiday Vacation Rentals in June 2015. Was not able to use half of the main house for the week after discovering the septic tank was backed up and water drain was plugged resulting in water coming up through the shower drain. Initial repairs were made but did not fix the problem. Not able to use washer, shower, toilet and therefore use or unable to invite guests. Attempted 3 times to contact Holiday asking to "do the right thing" and refund a portion of payment for loss of use of the property. No response to-date and do not recommend renting from this company. Very discouraged and disappointing customer service.
Rented Abby's Place (Harbor Springs) from Holiday Vacation Rentals in June 2015. Was not able to use half of the main house for the week after discovering the septic tank was backed up and water drain was plugged resulting in water coming up through the shower drain. Initial repairs were made but did not fix the problem. Not able to use washer, shower, toilet and therefore use or unable to invite guests. Attempted 3 times to contact Holiday asking to "do the right thing" and refund a portion of payment for loss of use of the property. No response to-date and do not recommend renting from this company. Very discouraged and disappointing customer service.