Holiday Travel Of America

Hello,
We are in receipt of *** ***'s complaint with the Revdex.com. We have spoken with her and have re-gained her faith in using her travel package. As she said she has travelled with the package before and this was the exception. I have sent her a gift for any
confusion and she understands she can contact me any time
If I can answer any questions, please feel free to contact me
Thanks,
*** ***
Customer Service Manager
Holiday Travel of America
760/431-ext. ***

Hello,
We have been in contact with Mr*** and he will be receiving Disney tickets for 8/23. They will be emailed to him closer to his date. If I can answer any further questions, please feel free to contact me
*** ***
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Customer Service Manager
Holiday Travel of America
760/431-ext***

Hello,
"Segoe UI","sans-serif"">We are in
receipt of clients complaint with Revdex.com. We have already been in
touch with them and they have been advised to send back the back their package
of vacations which they had accepted and signed for (see attached) and we
would reinstate their cruise voucher. We received an incomplete package back however they have been advised we would accept as
is. Their cruise has been reinstated and they provided dates and based on availability and first come, first served will
be confirmed for their cruise. If I can answer any further questions,
please feel free to contact me
*** ***
Customer Service Manager
Holiday Travel of America
*** *** ***

Hello,
We have been in touch with client who is going to call us back with dates she can travel and are working with her to complete her reservations. If I can answer any further questions, please feel free to contact me
Thank you,
***
***
Customer Service Manager
Holiday Travel of America
*** *** ***

Hello,
We are in receipt of clients complaint with the Revdex.com. He had provided dates (1/19/and 6/15/2014) that were unfortunately not available and was upset so the agent offered an alternate destination with a refund of his tax deposit. He accepted this and then called
back that he wants cash instead of trip. We do not do cash exchanges and called him back and offered him a date in September which he agreed to. Since his deposit was refunded, he was advised via email that he needs to send the deposit back to us in order to get him booked for his September date which we have not received as of today. If I can answer any further questions, please contact me
*** ***
Customer Service Manager
Holiday Travel of America
*** *** ***

We are in receipt of clients complaint with the Revdex.com. She has been contacted and will be travelling on their next request date of 9/20/2015. If I can answer any questions, please feel free to contact meThank
you,
*** ***Customer Service Manager
Holiday Travel of America
*** *** ***

Hello,
We are in receipt of clients complaint. Please see below for an outline of their account.
5/Recd
their voucher.6/received their deposit8/Recd email from client and agent called client. When someone answered phone, the call was quickly disconnected. Attempted this times8/Client sent in dates for 4/1/which is a blocked out date due to Easter holiday and we replied back that date is not a valid date8/Client provided valid first date request of 3/29/10/Client sent email for update and we advised that it was too soon to know availability for March3/ Agent called and a lady answered and hung up3/Agent called and lm to return our call3/Agent called and a lady answered and hung up3/Client called and wanted update advised the date was not available and we asked for a 2nd request date of 6/
5/mailed letter to address on file that date their 6/date was not available
6/ agent called client and said 11/was available and they agreed to travel on this date and client was advised they would receive final travel paperwork 3-days prior to their travel dateIf I can answer any further questions, please feel free to contact meThank you,
*** ***
Customer Service Manager
Holiday Travel of America
*** *** ***

Good Morning
We are in receipt of the client's email with the Revdex.com. We spoke with the client this morning and thoroughly explained how the Asuiteweek card worksShe did not have a good understanding of how the website worked and how to properly view the
inventory. We also discussed the refund that the client originally stated was not received and confirmed that the client did in fact receive her refund back in May of 2015. She is satisfied with the program and was provided the Customer Service Supervisor's direct contact information in case the client has any questions in the future. If there are any more questions, please feel free to contact me directly
Warm Regards,
*** ***
Customer Service Manager
Holiday Travel of America
***

Hello, We are in receipt of clients complaint and have addressed it with her. Although she states she sent in her deposit we did not receive it and on July 21st we advised her to send in proof of stop payment and she advised us she would check with her bank. She did not contact us
again until 10/28/and said she does not want to pay her bank fees. At this point she was four months past her deadline and was advised it was void.
The terms and conditions state deposit must be received within days or the offer will be void. In good faith, we have reinstated her voucher and she has sent in her deposit. We are waiting for her to provide dates. If I can answer any further questions, please feel free to contact me
Thank you,
*** ***
Customer Service Manager
Holiday Travel of America
*** *** ***

We are in receipt of clients complaint with the Revdex.com re: Hawaii voucher. She was offered optional travel and sent back the paperwork for this today which voids out her Hawaii offer. If I can answer any further questions, please feel free to contact me
abp="970">*** ***
Customer Service Manager
*** *** ***

Hello,
We are in receipt of client complaint with the Revdex.com. Although their dates were not available , they were advised on 1-that their refund was now in process and would be mailed by 1/16/2015. We offered them a gift of discounted condo travel and
was ok with that. If I can answer any further questions, please contact me. *** ***
Customer Service Manager
Holiday Travel of America
*** *** ***

We are in receipt of clients complaint with the Revdex.comWe have spoken with her and have secured a travel date of 4/26/
If I can answer any questions, please feel free to contact me
*** ***
Customer Service Manager
Holiday Travel of
America
*** *** ***

We are in receipt of clients complaint regarding a refund of their deposit. We have contacted them, processed their refund which was mailed on 9/and gave them a complimentary hotel stay and are waiting to hear back from them for the destination. If I can answer any further
questions, please feel free to contact me
*** ***
Customer Service Manager
Holiday Travel of America
*** *** ***

Hello,
We have been in contact with the client and a travel date of 1/17/has been agreed on. If I can answer any further questions, please feel free to contact me
*** ***
Holiday Travel of
America
*** *** ***

We have called Ms*** on numerous occasions. Please see attached call reports for the month of July only and if data on other months is requested, I will be happy to provide this information. Ms*** advised the CS Supervisor she was not getting her messages only the email from her. She has dates processing for Dec 5/and 1/9/and will be contacted closer to her date per her discussion with our CS Supervisor on 7/17/2014. If I can answer any further questions, please feel free to contact me
Thank you,
*** ***
Customer Service Manager
Holiday Travel of America

Hello,
"MARGIN: 0in 0in 10pt; LINE-HEIGHT: normal>We are in receipt of client's complaint. HTOA does not conduct timeshare presentations and in no way promised a resort. Our terms are on our vouchers that the hotel is for standard accommodations not for a resortTheir first set of dates of 6/and 8/were not available due to peak season travel and they provided new request dates of 8/and 9/which are processing. We will advise if available no less than days prior per the terms and conditions of the offer. We If they did not receive their $back from the timeshare resort they attended the presentation, I recommend they contact them to receive it back providing it was refundable
If you have any questions, please feel free to contact me
[redacted]
Customer Service Manager
Holiday Travel of America
[redacted]

We are in receipt of clients complaint with the Revdex.com.  We have contacted the client and a travel date of 5/7/2015 has been agreed on.   If you have any further questions, please contact me.
[redacted]
Customer Service...

ManagerHoliday Travel of America
[redacted]

We have been in touch with client and a travel date of 12/10/2016 to Catalina has been agreed on.   Client understands that she will receive confirmation 3-5 days prior to her travel.   If I can answer any further questions please feel free to contact...

me.
[redacted]Customer Service Manager
Holiday Travel of America
[redacted]

Hello,
We spoke with client on 12/8 and explained how promotional travel works.   A date was set for them to travel to Anaheim on 3/20/2016.  Client understands that on their Honolulu trip, their first set of dates for Feb and May are processing and will be notified if...

available 21-40 days prior to their first request date.   She mentioned a refund on their timeshare, we do not sell timeshare. If I can answer any questions, please feel free to contact me.
Thank you,
[redacted]
Customer Service Manager
Holiday Travel of America
[redacted]

We are in receipt of clients complaint and contacted him again on 3-10-2014.  We explained how  Promotion Travel works for his offer which is for Honolulu. He agreed that it was a misunderstanding about being confirmed and has 2 dates processing for June and July.  The...

Catalina voucher he holds is not ours. It is through another company. If you have any further questions, please feel free to contact me. 
[redacted]
Customer Service Manager
Holiday Travel of America
[redacted]