Holiday Retirement

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted].  Though all along the company has again and again delayed I will agree to their request for additional time one final time. 
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

Re: Case ID. No. [redacted] ~ [redacted]      
 
To Whom It May Concern:
 
Holiday Retirement is the management company for the [redacted], located at [redacted] Strongsville, OH 44136 and is responding on its behalf.   I am...

glad for the opportunity to look into the complaint filed by [redacted] on behalf of her mother, [redacted] who has been a resident at this community over the past year. 
 
I was sorry to hear of the difficulties Ms. [redacted] encountered when she was trying to reach our corporate office.     In reviewing our records I was not able to locate any voice messages from [redacted] to our 800 # and we log every call received.    As we all know, and have experienced, voice message systems can be such a process.
 
Upon receiving this complaint,  I contacted our Regional Director of Operations, the Area and Divisional Maintenance Directors for this region along with the Community Managers of [redacted] and requested they review the issues according to Ms. [redacted] s letter.   
William S[redacted], Area Maintenance Director, followed up with an email on August 11th in which he stated they have assessed the concerns and are replacing the windows with the blown gaskets and there was little to no evidence of mold in the apartment around the windows.  They did replaced the glass in the windows and new caulking was also done to remedy the moisture concern which was found only on in the lower window seams.   The PTAC (air conditioner) unit was clean and checked and is in good working order. 
Bruce R[redacted], Manager at the [redacted] Community emailed me, and said that on Sunday August 10th he and [redacted] walked through the issues with the apartment that were being resolved.   He also let me know they had made accommodation available in the Community guest room for [redacted] just in case her apartment was not complete when she was ready to come home.    
On Wednesday August 12th I received a follow up email from Shawn M[redacted] -District Maintenance Director:  All items have been addressed, and the resident returns on Saturday.   
 
 
 
 We apologize for the additional stress this situation caused [redacted] and her family, and we are embarrassed that [redacted] needed to take these measures in order to have a maintenance issue corrected.     We trust this is the resolution Ms. [redacted] is seeking regarding her mother’s apartment and that repairs will make her feel better about her mother’s return to her home.   We believe the corrections to the maintenance issue have resolved the concerns regarding our [redacted] Community.   We appreciate the opportunity to reply to this complaint. 
 
 
Sincerely,
 
Debbie H[redacted]
Resident Relations Specialist

Holiday Retirement is the management company for the [redacted]/ located in[redacted] at [redacted] and is responding on its behalf. We appreciate theopportunity to reply to the complaint filed by Ms. [redacted] regarding her dispute.According to our records Ms....

[redacted] signed a 30 day notice of intent vacate on 10/27/2015with December 18th 20151 the date she intended to vacate her unit. Once notice is given it is enteredinto our account system. After that date it is calculated and a statement is generated and sent. If aperson vacates early/ our system has no way of knowing the date has changed. While I cannot vouchfor Ms. [redacted] conversations with the managers/ we do have record of her calling our office on1/20/2016 with a voice message regarding her expected refund. On 1/21/16 we pulled a copy of thefinal statement that was mailed and noted that in our record. (Included is a copy of the FinalStatement that confirms a refund was being sent and also included a copy of the payment to Ms.[redacted] dated 2/3/16).There was no further contact until 3/31/16 when we received voice messages from [redacted]demanding a return call by 11 am with threats regarding/ //misappropriation of funds that have been failedto be returned and media coverage locally and in Portland Oregon with regards to elder abuse. "With all due respect to Ms. [redacted] and her son/ [redacted]; in no way was this a malicious actof keep money from Ms. [redacted]. We apologize for the stress this situation may have caused/ but feelit could have been corrected with a letter outlining the concern with her refund. We are refunding theadditional 2 days rent for December 17th & 18th in the amount of $141.00. That check will be mailed tothe same address as the previous refund and she should receive it within the next few weeks.We honored that Ms. [redacted] chose to make her home for 2 years at our [redacted]/ and trust this will resolve any concerns.