Holiday Hair and Nails

Initial Business Response /* (1000, 8, 2015/09/30) */
*** came to exchange the Kenra bottle that had a cap that was stuckIt wouldn't spray, so I tried to wash it and it still won't work
I told her that I can only provide exchange, no refund
*** says the bottle says 100%
satisfaction guaranteed by Kenra
So, I exchanged a brand new bottle for her and she accepted
Today, I called *** and *** said that to only have exchange is unprofessionalI explained that if she wants to come back and exchange the bottle, then she can do thatThere's no need to complain to the Revdex.com, since we can settle this privately*** said that would be okayI asked if everything is okay now? *** confirmed that yes, everything is okay nowI said, okay, good and I'm sorry for what happenedThis is the only complaint I've ever had
Initial Consumer Rebuttal /* (2000, 11, 2015/10/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)