Hoke Brothers

Initial Business Response / [redacted] (1000, 5, 2017/08/03) */ Thank you for the opportunity to address this situationWe were surprised to hear of his dissatisfaction as all the documentation the customer signed indicated that this size motor and year was what he wantedHe also indicated a top rating on our customer satisfaction surveyHe did not have the motor installed with us and therefore we suggested a size according to the dimensions of the boat that he intended to install it onWe are willing to work with the customer for a larger motor if so desiredHe can contact the [redacted] sales manager at [redacted] to discuss the options

Initial Business Response /* (1000, 5, 2017/08/03) */
Thank you for the opportunity to address this situationWe were surprised to hear of his dissatisfaction as all the documentation the customer signed indicated that this size motor and year was what he wantedHe also indicated a top rating
on our customer satisfaction surveyHe did not have the motor installed with us and therefore we suggested a size according to the dimensions of the boat that he intended to install it onWe are willing to work with the customer for a larger motor if so desiredHe can contact the *** sales manager at *** to discuss the options

Initial Business Response /* (1000, 5, 2017/08/03) */
Thank you for the opportunity to address this situation. We were surprised to hear of his dissatisfaction as all the documentation the customer signed indicated that this size motor and year was what he wanted. He also indicated a top 10 rating...

on our customer satisfaction survey. He did not have the motor installed with us and therefore we suggested a size according to the dimensions of the boat that he intended to install it on. We are willing to work with the customer for a larger motor if so desired. He can contact the [redacted] sales manager at [redacted] to discuss the options.