Hindman Pools Reviews (%countItem)
Hindman Pools Rating
Address: 303 Wood Dr, Greer, South Carolina, United States, 29651
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+1 (864) 989-1301 |
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There is a root under my pool liner the company owner said he told his workers to remove before installing the new pool liner
That he said wold die not to worry about it. It is still growing . Also I was loosing water sense the liner was installed he said it was something I would need to get a leak detection company to find the leak. I found the leak in the light were the wires go out of the pool oh they also replaced the light when they installed the liner. I m not worried about the water I replaced for a year but I am wanting something done about this root and they won't answer the phone or call me back.
We are trying to contact Mr ***. As we have not had any phone calls from the customer.
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID. In response to the Revdex.com claim, Mr. H came to our home on 7/20/20 and again saw the root issue in question. His response was that he removed to root when he installed the pool liner in late February, and stated that this must be new growth. This contradicts what he has told us in the past. I have attached pictures and emails that will show what we first noticed (what we thought were creases at the time, in October 2018) and that this particular root issue has been ongoing since the beginning. Mr. H has also stated to us at a previous visit about the issue (2019) that over time the root would die and "flatten out." Yesterday when Mr. H was out, he was informed us that he would have to remove the liner and cut the roots, and that he would charge us to do this. He also said that because it had been 2 years since the install, that the liner could have shrunk and that it wouldn't fit back, in which case we would also have to purchase a new liner. We trusted his word in the beginning and on a previous call that the issue would work itself out, and now that it hasn't, Mr. H is frustrated and threatening to involve his lawyer, claiming that we made a false Revdex.com claim.
In order to resolve this issue, we are open to suggestions other than removing the pool liner. We also don't feel that we should have to pay to repair an issue that should have been addressed from the beginning.
Regards
We are willing to drain the pool, pull back the pool liner, cut out the root, repair the pool bottom, and reinstall the existing pool liner. We will do this at our cost which is 430.00.The liner is over two years old and may or may not shrink when the water is removed. If it does shrink and cannot be reinstalled, we would also replace the pool liner at our cost which is $1,995.05.Thanks,Danny H(864)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. Regards,
*** I don't agree with this offer because we have been in touch with them from day one on this issue back when the pool liner would not need to be replaced if it shrinks while they are removing the root. I'll agree to pay the $430 to have the root removed but I will not pay for a new liner if it needs one I feel that is on them for not telling me from the beginning and pushing it off over two years to where I would need a liner
We are very happy with the quality of work and craftsmanship that we got with this company! The level of involvement when it came to helping us make decisions was perfect! This process is very involved and I feel, having someone with that much knowledge and experience is the way to go! Every step of the way was discussed, explained and their expertise made our project perfect! Attention to detail is stellar! They all worked Efficiently, they are honest- hardworking and I would absolutely recommend to my family and friends!
Thank you. We hope you enjoy it.
They gave an estimate and timing and did everything they said they would. I feel like I got good advice when considering options and was very pleased with the overall experience. I will use them again for a purchase this fall.
Thank you. We appreciate your business.