Hilton Salt Lake City Center

The following e-mail was sent to Ms [redacted] on 7/15/by Nicholas K***, Director of Hotel Operations at the Hilton Salt Lake City Center: From: Nicholas K [redacted] Sent: Friday, July 15, 10:AM To: [redacted] Subject: RE: Hilton Salt Lake City Center Good Morning Ms [redacted] , My name is Nicholas K [redacted] and I am the Director of Hotel Operations at the Hilton Salt Lake City Center and I was just made aware of the complaint you submitted through the Revdex.com of Utah I wanted to take a moment to thank you for being a loyal Hilton guest and for taking the time to provide us with feedback regarding your call with our corporate reservations department It of course is our goal to exceed each guests expectations with overall quality and service and I am sorry to hear that we fell short on this I truly apologize for the challenges and poor etiquette that you experienced with this reservationist Please understand that our property specifically does not manage this call center directly, but I will however be communicating this situation with the proper departments supervisor to ensure a similar situation does not occur again Your business and loyalty is important to us and we recognize that these issues made for a less than satisfactory experience so I love the opportunity to assist you directly on trying to resolve this situationAgain, thank you for taking the time to provide such detailed feedback as it is guests such as yourself that help us improve each day Nicholas K*** I Director of Hotel Operations HILTON SALT LAKE CITY CENTERt: [redacted] f: [redacted] ***South West Temple I Salt Lake City UT I USA | Banquet Menushiltonsaltlakecity.com I facebook.com/hiltonsaltlakecitycenter I twitter.com/hiltonslcc

? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe gentleman that I spoke with was extremely nice and so very understandingI appreciate him taking the time to talk with me I did not realize the number I had was directed to his cell phone and he took time away from his family to complete the call which I told him to call me the next day I really appreciate someone that takes the time to talk to me even though I was totally fine with waiting until the next dayThank you again for your hospitality and promptness to fix all of thisLooking forward to my stay now Sincerely, [redacted]

The following e-mail was sent to Ms*** on 7/15/by Nicholas K***, Director of Hotel Operations at the Hilton Salt Lake City Center: From: Nicholas K*** Sent: Friday, July 15, 10:AM To: *** Subject: RE: Hilton Salt Lake City Center Good Morning Ms
***, My name is Nicholas K*** and I am the Director of Hotel Operations at the Hilton Salt Lake City Center and I was just made aware of the complaint you submitted through the Revdex.com of Utah. I wanted to take a moment to thank you for being a loyal Hilton guest and for taking the time to provide us with feedback regarding your call with our corporate reservations department. It of course is our goal to exceed each guests expectations with overall quality and service and I am sorry to hear that we fell short on this. I truly apologize for the challenges and poor etiquette that you experienced with this reservationist. Please understand that our property specifically does not manage this call center directly, but I will however be communicating this situation with the proper departments supervisor to ensure a similar situation does not occur again. Your business and loyalty is important to us and we recognize that these issues made for a less than satisfactory experience so I love the opportunity to assist you directly on trying to resolve this situation. Again, thank you for taking the time to provide such detailed feedback as it is guests such as yourself that help us improve each day. Nicholas K*** I Director of Hotel Operations HILTON SALT LAKE CITY CENTERt: ** *** *** *** f: ** *** *** ***South West Temple I Salt Lake City UT 84101 I USA | Banquet Menushiltonsaltlakecity.com I facebook.com/hiltonsaltlakecitycenter I twitter.com/hiltonslcc

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe gentleman that I spoke with was extremely nice and so very understandingI appreciate him taking the time to talk with me I did not realize the number I had was directed to his cell phone and he took time away from his family to complete the call which I told him to call me the next day I really appreciate someone that takes the time to talk to me even though I was totally fine with waiting until the next dayThank you again for your hospitality and promptness to fix all of thisLooking forward to my stay now
Sincerely,
*** * *** ***

The following e-mail was sent to Ms. [redacted] on 7/15/16 by Nicholas K[redacted], Director of Hotel Operations at the Hilton Salt Lake City Center: From: Nicholas K[redacted] Sent: Friday, July 15, 2016 10:29 AM To: [redacted] Subject: RE: Hilton Salt Lake City Center Good Morning Ms....

[redacted], My name is Nicholas K[redacted] and I am the Director of Hotel Operations at the Hilton Salt Lake City Center and I was just made aware of the complaint you submitted through the Revdex.com of Utah.  I wanted to take a moment to thank you for being a loyal Hilton guest and for taking the time to provide us with feedback regarding your call with our corporate reservations department.  It of course is our goal to exceed each guests expectations with overall quality and service and I am sorry to hear that we fell short on this.   I truly apologize for the challenges and poor etiquette that you experienced with this reservationist.  Please understand that our property specifically does not manage this call center directly, but I will however be communicating this situation with the proper departments supervisor to ensure a similar situation does not occur again.   Your business and loyalty is important to us and we recognize that these issues made for a less than satisfactory experience so I love the opportunity to assist you directly on trying to resolve this situation. Again, thank you for taking the time to provide such detailed feedback as it is guests such as yourself that help us improve each day.    Nicholas K[redacted]  I  Director of Hotel Operations  HILTON SALT LAKE CITY CENTERt: [redacted]  f: [redacted]255 South West Temple  I  Salt Lake City UT 84101  I  USA  | Banquet Menushiltonsaltlakecity.com  I  facebook.com/hiltonsaltlakecitycenter  I ...⇄

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The gentleman that I spoke with was extremely nice and so very understanding. I appreciate him taking the time to talk with me I did not realize the number I had was directed to his cell phone and he took time away from his family to complete the call which I told him to call me the next day I really appreciate someone that takes the time to talk to me even though I was totally fine with waiting until the next day. Thank you again for your hospitality and promptness to fix all of this. Looking forward to my stay now.
Sincerely,
[redacted]