Initial Business Response / [redacted] (1000, 9, 2016/01/21) */ I want to begin by thanking you for discussing with Red Zone Storm Shelters regarding the rust on the shelterRed Zone Storm Shelters values your business and we strive to ensure that our customers have a good experience Red Zone Storm Shelters refused to install the storm shelter in the center of the garage because it is nearly impossible for our equipment to complete the job efficiently inside a compact space Regarding the resolution which was never once denied to be completed was resolved on 1-19- Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/01/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Red Zone called and left a voicemail on 1/19/2016, When I returned the call they said they would have to call back again once they had discussed with each other whether, or not, they would be sanding the affected metal to get rid of the rustWe have not heard from them since Red Zone has not resolved this issueNo work has been done, no repairs have been made, no replacement parts have been deliveredLeaving a single voicemail message and then not returning the customers call does not constitute resolving an issue While Red Zone never denied there was a problem and they agreed to correct it, we have been on their waiting list for yearsThey have not followed through with a resolution Final Business Response / [redacted] (4000, 13, 2016/01/28) */ Red Zone is currently on the way to Robert Vestal's house on 1/28/Red Zone is working on coming to a resolution with Robert Vestal:) Final Consumer Response / [redacted] (2000, 15, 2016/02/03) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 9, 2016/01/21) */
I want to begin by thanking you for discussing with Red Zone Storm Shelters regarding the rust on the shelter. Red Zone Storm Shelters values your business and we strive to ensure that our customers have a good experience.
Red Zone Storm...
Shelters refused to install the storm shelter in the center of the garage because it is nearly impossible for our equipment to complete the job efficiently inside a compact space.
Regarding the resolution which was never once denied to be completed was resolved on 1-19-2016.
Initial Consumer Rebuttal /* (3000, 11, 2016/01/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Red Zone called and left a voicemail on 1/19/2016, When I returned the call they said they would have to call back again once they had discussed with each other whether, or not, they would be sanding the affected metal to get rid of the rust. We have not heard from them since.
Red Zone has not resolved this issue. No work has been done, no repairs have been made, no replacement parts have been delivered. Leaving a single voicemail message and then not returning the customers call does not constitute resolving an issue.
While Red Zone never denied there was a problem and they agreed to correct it, we have been on their waiting list for 2 years. They have not followed through with a resolution.
Final Business Response /* (4000, 13, 2016/01/28) */
Red Zone is currently on the way to Robert Vestal's house on 1/28/2016. Red Zone is working on coming to a resolution with Robert Vestal. :)
Final Consumer Response /* (2000, 15, 2016/02/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 9, 2016/01/21) */ I want to begin by thanking you for discussing with Red Zone Storm Shelters regarding the rust on the shelterRed Zone Storm Shelters values your business and we strive to ensure that our customers have a good experience Red Zone Storm Shelters refused to install the storm shelter in the center of the garage because it is nearly impossible for our equipment to complete the job efficiently inside a compact space Regarding the resolution which was never once denied to be completed was resolved on 1-19- Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/01/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Red Zone called and left a voicemail on 1/19/2016, When I returned the call they said they would have to call back again once they had discussed with each other whether, or not, they would be sanding the affected metal to get rid of the rustWe have not heard from them since Red Zone has not resolved this issueNo work has been done, no repairs have been made, no replacement parts have been deliveredLeaving a single voicemail message and then not returning the customers call does not constitute resolving an issue While Red Zone never denied there was a problem and they agreed to correct it, we have been on their waiting list for yearsThey have not followed through with a resolution Final Business Response / [redacted] (4000, 13, 2016/01/28) */ Red Zone is currently on the way to Robert Vestal's house on 1/28/Red Zone is working on coming to a resolution with Robert Vestal:) Final Consumer Response / [redacted] (2000, 15, 2016/02/03) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 9, 2016/01/21) */
I want to begin by thanking you for discussing with Red Zone Storm Shelters regarding the rust on the shelter. Red Zone Storm Shelters values your business and we strive to ensure that our customers have a good experience.
Red Zone Storm...
Shelters refused to install the storm shelter in the center of the garage because it is nearly impossible for our equipment to complete the job efficiently inside a compact space.
Regarding the resolution which was never once denied to be completed was resolved on 1-19-2016.
Initial Consumer Rebuttal /* (3000, 11, 2016/01/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Red Zone called and left a voicemail on 1/19/2016, When I returned the call they said they would have to call back again once they had discussed with each other whether, or not, they would be sanding the affected metal to get rid of the rust. We have not heard from them since.
Red Zone has not resolved this issue. No work has been done, no repairs have been made, no replacement parts have been delivered. Leaving a single voicemail message and then not returning the customers call does not constitute resolving an issue.
While Red Zone never denied there was a problem and they agreed to correct it, we have been on their waiting list for 2 years. They have not followed through with a resolution.
Final Business Response /* (4000, 13, 2016/01/28) */
Red Zone is currently on the way to Robert Vestal's house on 1/28/2016. Red Zone is working on coming to a resolution with Robert Vestal. :)
Final Consumer Response /* (2000, 15, 2016/02/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)