We apologize for your dissatisfaction. Our records from 9 months ago show that we responded to your emails on the same day within 1 hour every time. We also sent a professional furniture repair man to fix the scratch on the furniture. His paperwork that you signed says that you are "very satisfied"...
with the work. Obviously, that is now not the situation. Sincere apologies for what you felt was the run around. We wish you the best of luck!
We apologize for your dissatisfaction. Our records from 9 months ago show that we responded to your emails on the same day within 1 hour every time. We also sent a professional furniture repair man to fix the scratch on the furniture. His paperwork that you signed says that you are "very satisfied"...
with the work. Obviously, that is now not the situation. Sincere apologies for what you felt was the run around. We wish you the best of luck!