The clients received TWO declarations of the program they were buyingOne in the product description And the second in the terms and conditions box they HAD to check in order to purchase the productBOTH of them stating that the trial would AUTOMATICALLY renew if they did not give us WRITTEN notice at least ten days before the trial ended and the MONTH contract startedWhen the clients said they did not want to continue I cancelled their remaining payments and did not enforce the cancelation policy of 1/of the remaining contract that was agreed to when they purchased product AND accepted the termsClients had every chance to attend for the month they were charged For some reason stripe charged them for a random month and that was immediately refunded a day later without any notification from client.Sent from *** THE Trainer
Revdex.com:
I would like Revdex.com to review client's concerns with this business as not all the information provided is correct - photos provided do not represent our purchase. Nonetheless, no longer being charged by this owner is satisfactory to me. In addition, I never received response as he wrote on Revdex.com of the plan so I appreciate Revdex.com for assisting with this process so the owner would respond and we could resolve this. Thank you
When special was purchased, there IS a discription in the packege they purchase stating the autorenewal at $120 also it states it in the Terms of Agreement and authorization of Pre-Authorized payments. There is Three oportunities for them to see that the trial auto renews unless we get written...
statement saying they do not want to continue prior to 10 days before their trial ends. as weel as email sent to them saying the same.[redacted]
We have responded to the issue and the Contract that was placed has been deleted, money has been returned. We apologize that you're not able to keep up with the membership Agreement and that we did not get back to you in a time frame desired. All of our communication is done through email regarding...
billing and there were no emails sent so we did not know there was an issue.
I have already responded to this messageThe clients money paid was returned
The clients received TWO declarations of the program they were buyingOne in the product description And the second in the terms and conditions box they HAD to check in order to purchase the productBOTH of them stating that the trial would AUTOMATICALLY renew if they did not give us WRITTEN notice at least ten days before the trial ended and the MONTH contract startedWhen the clients said they did not want to continue I cancelled their remaining payments and did not enforce the cancelation policy of 1/of the remaining contract that was agreed to when they purchased product AND accepted the termsClients had every chance to attend for the month they were charged For some reason stripe charged them for a random month and that was immediately refunded a day later without any notification from client.Sent from *** THE Trainer
Revdex.com:
I would like Revdex.com to review client's concerns with this business as not all the information provided is correct - photos provided do not represent our purchase. Nonetheless, no longer being charged by this owner is satisfactory to me. In addition, I never received response as he wrote on Revdex.com of the plan so I appreciate Revdex.com for assisting with this process so the owner would respond and we could resolve this. Thank you
When special was purchased, there IS a discription in the packege they purchase stating the autorenewal at $120 also it states it in the Terms of Agreement and authorization of Pre-Authorized payments. There is Three oportunities for them to see that the trial auto renews unless we get written...
statement saying they do not want to continue prior to 10 days before their trial ends. as weel as email sent to them saying the same.[redacted]
I have already responded to this message. The clients money paid was returned.
We have responded to the issue and the Contract that was placed has been deleted, money has been returned. We apologize that you're not able to keep up with the membership Agreement and that we did not get back to you in a time frame desired. All of our communication is done through email regarding...
billing and there were no emails sent so we did not know there was an issue.