Highland Farms Food Mart

Hi MamOur ID # ***, and we resolve the problem with *** ***
*** and his bank give him late fee back on his account so we resolve the problem If bank give his late fee and they don't charge him anything why we should give him $ Which is he requested so try to understand our concern and ask him his back statement plzThanks, Ken P

Complaint: ***
Date Sent: 9/7/6:56:PMI never asked him for $I asked him to replace the late fees and stop acting as if me and the other six persons to date and my knowledge did not suffer from his action which he continues to denyHe had no intention of remedying this problem until consumer agencies were contactedHe and his workers attitude changed when I came to the store with documentation from the bankPrior to that everybody was nice and cordialHe talked to me as if I was totally making up the transaction and the comments from my bankUnprofessional to say the leastI am asking that he replace the late fees that's it.Date Sent: 9/2/4:47:PMThe response is upside down and unreadable, which is odd to say the leastThe gentleman called and I could not get a word in edgewise and the request I made was not even discussed do to a language barrierThis gentleman has no concern for my problem other than it was reported to your officeHis defense of his actions and not realizing the seriousness of it and the fees against our bank accounts was acting or just pure incompetenceI want the fees charged to account to be replaced immediatelyHis approach is to talk down to people or act as if our stories are embellishedTo my knowledge after my last visit to my bank, there were six other people who's accounts were affected by this unnerving tactic. *** ***

Hi Mam/SirOur ID # [redacted], and we resolve with above issue with customer's statement of the problem.  And our address is Highland Farmers Food [redacted] Highspire, PA [redacted].Thanks, Ken P. Manager