Highcastle Consulting Reviews (%countItem)
Highcastle Consulting Rating
Address: 8005 Duck Creek Dr, Raleigh, North Carolina, United States, 27616-5801
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I shipped items through this company that has not been delivered. I shipped this item in December of 2019 to Nigeria. All I hear is story.
This shipments cost me $500.00 and I have receipt. The goods is worth about $4000.00 and I have all my receipts. This was delivered to *** at his warehouse in *** Road. I went with my pastor and he can be my witness. Now I have four drums of children diapers, wipers, toothpaste etc. I also have one *** big box that contain expensive suits. A total of five boxes at $100.00 a piece. According to ***, the shipment got to Lagos on December 27th. I have all our communication on Whatsapp chats. It is going to three months and all I hear is excuse. My family member who live away from Lagos have travailed to Lagos twice only for him to say we are still waiting on it.
I just want him to deliver my goods or pay for the items and shipping cost.
We made a consolidated 40ft container shipment with multiple customer's items - Mr *** being one of them. Due to a technical problem with the shipping line ***, they were unable to release this *** Lagos. We have labored day and night to get this issue resolved at great burden and expense to ourselves - approx $18,000 - which we have not levied nor imposed on any of the impacted customers. Finally, we've reached a settlement and the container should be released in a couple of days.
We have constantly and courteously updated Mr. along with all other impacted clients, and we fully recognize this is a sensitive and delicate situation, but we firmly reassure our clients that we're standing firm and working this issue to closure as quickly as possible, and that's the only way to reassure them that we respect and appreciate their business.
Specifically in Mr. case, we neither received detailed list of content of his shipment nor any receipts for the value of his items. Our invoice document and notices posted visibly in our facility clearly states that our loss or damage liability is capped at $100 per customer per shipment. Thank you.
I have the list of the item in my computer and can forward it any time needed. Remember this item are shipped to customer and can not be ship without them knowing the content. I paid $100.00 for every four drums and $100.00 for one *** box. This is a total of $500.00. I can share receipts and bank documents when and as needed.
This items were shipped sometime in November 2019 and he initially informed me that it has been cleared. That was in December, 2019. I have all communications with shipper.
This will not be the first encounter with his poor handling of my item. If need be I can share with you a photo of an item that I shipped that was totally destroyed. In that situation, I shipped three or four boxes and drums. They allowed my receiver to receive some items but keep one box. For reasons know to them. I had an assumption that all my shipping was collected. Later after about six months his assistant told me that I still have one item left there. The only way he know is that he travailed to Nigeria and saw my Box sitting in the storage room. After he saw it, they did not even call me to inform me. I only know when I went to drop another shipment after six months. When I shared this information with Mr ***, instead of paying for my item or a least apologize he said that that package was abandon. Now one wonders how four items were shipped and the receive goes to his office in Lagos, picks up three items (drums) and left one *** box. Everything in that box was damaged.It is still sitting ruined. A lot of money lost. This are personal items worth over $1000.00 (a thousand dollars) One will imagine that he have a talk with his clearing agent, but he blamed me for their mistake or oversight.
In the last shipment before this present shipment in question, he doubled billed me. I paid for the shipment here and when it gets to Lagos he charged me again. His reason is that their storage room is small and when they gets the item, they move it to another storage area. Because of this I am suppose to pay for the transportation. Now one wonders why this double billing.
I get most of my items from China, sometime from ***. Once I pay for them which include shipment I will not be required to pay again.
This is the third incident and it looks like every shipment has its own shortfall. I just want him to deliver my items (drums) It has been three months+ and as a business man I would have make a business turn around with this money. But all I am hearing is stories.
In conclusion, I communicated with him, he said my item will be ready to be picked up this weekend. I will have my people ready to pick it up and will inform you accordingly. If I hear stores, I will also inform Revdex.com.
I am patiently trying to settle this at Revdex.com. If that did not work I will take it to small claim court. In business time is money and my business time has been wasted. In the real sense he should be paying for allowing three months for my items to sit. I have lost customers and contacts that this items are going to. Business people do not wait for three months, they look for another contact. My customers have looked for other contact. This was suppose to be Christmas items but it would be okey if they received it late January.