Hi Link Corporation

Thank you for notifying PENSCO of this matter [redacted] contacted PENSCO directly on [redacted] and we were able to have a call with him and resolve a misunderstanding with his transaction requests and accommodate fee waivers in order to provide a resolution that was mutually agreed upon

[redacted] , PENSCO Trust Company takes concerns of its clients very seriously Upon receiving notice of your concerns from the Revdex.com, a representative PENSCO reached out to your son (who is an Interested Party that you assigned to your account) and provided a legacy statement from [redacted] at no charge We would like to note that going forward, the fee schedule for your account does have an express charge for research such as retrieving historical account documents Please contact me if you wish to have a copy of the fee schedule for your reference To avoid future charges, you may be able to take advantage of the fact that account statements are available online dating back to [redacted] and can be retrieved at your discretion All that is required is that you register for online access if you have not already done so I hope that the information we provided has addressed your concerns Thank you, Dimetra Pelekidis 303-658- [email protected]

ID # [redacted] Thank you for bringing this matter to our attentionI have communicated with [redacted] and have agreed to the full refund of $ [redacted] Please feel free to call or email me if I can be of further assistanceKind Regards! Dimetra Pelekidis CISP® Director of Client Services | PENSCO Trust Company Broadway Street, Suite | Denver, CO D: [email protected]| www.pensco.com | [redacted] | [redacted]

ID # [redacted] Thank you for bringing this matter to our attention. I have communicated with [redacted] and have agreed to the full refund of $[redacted]. Please feel free to call or email me if I can be of further assistance. Kind Regards! Dimetra Pelekidis CISP® Director of Client Services | PENSCO...

Trust Company 1560 Broadway Street, Suite 400 | Denver, CO 80202 D: 303.658.3312 [email protected]| www.pensco.com | [redacted] | [redacted]

Initial Business Response /* (1000, 10, 2015/07/31) */
Internal review of Mr. [redacted]'s account revealed no error in the amount of fees charged. As a client accommodation we have already waived over 50% of the fees that were clearly disclosed in the clients new account paperwork but have been unable...

to reach Mr. [redacted] on the phone to discuss the matter further.

Thank you for notifying PENSCO of this matter. [redacted] contacted PENSCO directly on [redacted] and we were able to have a call with him and resolve a misunderstanding with his transaction requests and accommodate fee waivers in order to provide a resolution that was mutually...

agreed upon.

[redacted],
 
PENSCO Trust Company takes concerns of its clients very seriously.  Upon receiving notice of your concerns from the Revdex.com, a representative PENSCO reached out to your son (who is an Interested Party that you assigned to your account) and provided a legacy...

statement from[redacted] at no charge.
 
We would like to note that going forward, the fee schedule for your account does have an express charge for research such as retrieving historical account documents.  Please contact me if you wish to have a copy of the fee schedule for your reference. 
 
To avoid future charges, you may be able to take advantage of the fact that account statements are available online dating back to [redacted] and can be retrieved at your discretion.  All that is required is that you register for online access if you have not already done so.  I hope that the information we provided has addressed your concerns.
 
Thank you,
 
Dimetra Pelekidis
303-658-3312
[email protected]