Hess Air, Inc.

The AC system was installed in Originally the AC system was purchase by RV/Mobile Home dealer, who were supposed to provide the disconnect box on every AC purchase, from the disconnect box *** Air would wire the unit.As a courtesy to Mr*** ***, we will install a disconnect box at no
chargeAs per the fan motor issue, we do not perform repairs when performing a diagnostic of the system, the recommendation to fix the issue with the motor is to replace the dual capacitor, the fees are; $for the diagnostic and $for the handling and installation of the capacitorWe would be happy to apply a 10% senior citizen discount to the total bill.Please advise should customer would like for us to perform the services as offered.Thank you;Luis ***

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I DID TALK TO THEIR OFFICE PEOPLE AT LEAST 2 OR THREE TIMES AFTER THE INCIDENT AND THEY SAID THEY WOULD GET BACK TO ME. THEY NEVER DID GET BACK TO ME. [redacted]

We are happy to hear that Mr. [redacted] took care of his concerns, had he informed us about his concerns originally, we would have taken care of those concerns. [redacted] Air has been 40 years in business and this is about the 3rd time a consumer goes to Revdex.com with a complaint before complaining to [redacted] Air, we at [redacted] Air always take care of customers who do talk to us. As a courtesy, we will offer Mr. [redacted] a $250 allowance towards any future HVAC services. We provide service true 24/7 and no overtime charges, all our personnel are criminal background and drug check, as a matter of fact, we don't even hire smokers, we provide our customers with the cleanest, safest and personable technicians in the Valley.