I had a severe mold problem (in the laundry room) that arose a few weeks before thanksgiving and that I needed to get everything out of the master bedroom. My sons and I (on a school night) moved the entire master bedroom into the kitchen, living room and a back bedroom. I was told my family would be displaced for a week (Mon-Thurs) and we would need to make lodging arrangements. After that week of living in an AirBnB we returned home to find the house still in disarray but that it would be cleared up over the weekend. I expected to tough it out with the boys without having access to our kitchen or laundry services for a few more days. The conditions unto which we lived was close to three weeks. During which I called or texted Chris regularly for updates, either unanswered or told a family emergency was taking place. Soft hearted upon family matters I didn’t contact Chris for at least a week (the week before Christmas) only to reach out and not have received response even until this day (Jan. 18, 2020). I was able to contact his journeyman who came to collect all their tools that was left strewn about in my yard. Weeks prior, my sons and I picked up all the trash and cigarette butts left on the ground. The old appliances are still outside as well as my barn doors. I have been able to get anyone to answer or complete the job that was started in early November 2019.
Customer Response
• Feb 10, 2020
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Hero mold removal regarding complaint ID.
I had a severe mold problem (in the laundry room) that arose a few weeks before thanksgiving and that I needed to get everything out of the master bedroom. My sons and I (on a school night) moved the entire master bedroom into the kitchen, living room and a back bedroom. I was told my family would be displaced for a week (Mon-Thurs) and we would need to make lodging arrangements. After that week of living in an AirBnB we returned home to find the house still in disarray but that it would be cleared up over the weekend. I expected to tough it out with the boys without having access to our kitchen or laundry services for a few more days. The conditions unto which we lived was close to three weeks. During which I called or texted Chris regularly for updates, either unanswered or told a family emergency was taking place. Soft hearted upon family matters I didn’t contact Chris for at least a week (the week before Christmas) only to reach out and not have received response even until this day (Jan. 18, 2020). I was able to contact his journeyman who came to collect all their tools that was left strewn about in my yard. Weeks prior, my sons and I picked up all the trash and cigarette butts left on the ground. The old appliances are still outside as well as my barn doors. I have been able to get anyone to answer or complete the job that was started in early November 2019.
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Hero mold removal regarding complaint ID.
Regards