Herniaproducts.com

Dear Ms***,I received your notice of complaint on May 22, regarding the above reference case IDI have attached a copy of the original invoice, a copy of our return policy (available on our website and attached to every invoice), a copy of our email correspondence with the customer, and
the pictures taken upon receipt of the item being returned.The product that was sent out from our facility is packaged in a heat sealed plastic bag at the manufacturer's warehouseThe product was opened and therefore falls into the opened *** return policyThe returned product that we photographed contained numerous pet hairsWe emailed the customer and identified the reason the item was not eligible for a refund and included photosWe were never further contacted by the CuStomer.In light of your notification and as a gesture of good will we are willing to refund to the customer 50% of the purchase priceIf this is satisfactory to him please advise.Best regards,*** *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Ms. [redacted],
5pt;">I received your notice of complaint on May 22, 2016 regarding the above reference case ID. I have attached a copy of the original invoice, a copy of our return policy (available on our website and attached to every invoice), a copy of our email correspondence with the customer, and the pictures taken upon receipt of the item being returned.
The product that was sent out from our facility is packaged in a heat sealed plastic bag at the manufacturer's warehouse. The product was opened and therefore falls into the opened [redacted] return policy. The returned product that we photographed contained numerous pet hairs. We emailed the customer and identified the reason the item was not eligible for a refund and included photos. We were never further contacted by the CuStomer.
In light of your notification and as a gesture of good will we are willing to refund to the customer 50% of the purchase price. If this is satisfactory to him please advise.
Best regards,
[redacted]