Hernandez Iron Works

Complaint: [redacted]
I am rejecting this response because: I want in a new written contract with [redacted] Iron Works with the terms listed below. 1. When can we expect the repairs get started by [redacted].2. Communications will always be made by phone or text to Mrs. [redacted] from [redacted] during the time the repairs are being worked on at the residential [redacted] and the status.3. I want the Sliding iron gate to be able to work using the Solar panel; able to open/close using the remotes & the security key pad as originally signed & paid for.4. Once the repairs are completed,  I, Mrs M [redacted] & [redacted] will be in attendance to be sure its tested & working properly. 5. Requesting to purchase 4 additional remotes as previously requested & willing to pay . 6. I would like to request an extended warranty from [redacted] Iron Works. Reason for this: Because of past problems of the sliding iron gate not working properly after a few weeks even months after the gate was installed, repaired a few times. I want to be assured ones [redacted] makes these repairs, I would not have to contact them again that we are having problems again with the sliding gate. Also, the dishonesty & lack of communication by [redacted].I do appreciate that Mr [redacted] with [redacted] willing to correct the problem to satisfy his customer but at the same time, for the money we invested on this iron sliding gate, I want 100% guarantee that we will not have any other issues with this gate.If for some reason, Mr [redacted] with [redacted] disagrees with the the above terms, all I ask is a full refund ($4000.00) & this will end the customer & [redacted] relationship  and any future contacts regarding the Iron sliding gate that was originally installed at [redacted] on June 26, 2015 with Solar power [redacted] motor & security key pad.Would greatly appreciate your cooperation in resolving this matter.Mrs [redacted]     
Regards,
[redacted]