Weare in receipt of your correspondence forwarded to CitiFinancial Auto by the BetterBusiness Bureau regarding the above referenced vehicle. We appreciate theopportunity to address your request. Please be advised that our recordsindicate that upon payoff of the account,...
CitiFinancial Auto released the originallien and mailed all release documents to the address of record on or about 04/**/2006. Enclosed please find a lienrelease form that may be presented to the motor vehicle department for removingCitiFinancial Auto’s lien on the referenced vehicle.
We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact her directly. Thank You!
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I do not a response from citi.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The letter simply says sorry for the inconvenience. It does nothing to address the problem, which is that the programming to "trip" fraudulent activity is too sensitive on my credit card. There is a fraud department within the company that could review and revise this programming but this is never offered. This is the third time in the past year that this has occurred and nothing is ever changed. The entire situation was handled in an unprofessional manner and that was not addressed either. As it stands everything is exactly the same as before I submitted this complaint.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]
June **, 2015 Revdex.comCase # [redacted] To Whom It May Concern: Citi® Prepaid Services received the complaint submitted on June [redacted] 2015 from [redacted] regarding a card issued by Citi Prepaid Services on behalf of [redacted] Wireless. As a business...
that aims to provide a positive cardholder experience, we endeavor to resolve all cardholder issues in a thorough and satisfactory manner. After researching [redacted] complaint, it was confirmed that this prepaid card was issued in February 2015 with an expiration date of May **, 2015. In accordance with applicable law and regulations, this expiration date was embossed on the front of the promotional card; displayed on the cardholder materials and disclosed in the terms and conditions that accompanied the card. In the complaint, [redacted] references that she did not receive the card until April 2015, only a few weeks prior to the expiration of the card. Through conversation with [redacted] on June **, it was determined that an incorrect address was provided to us by her cable provider which could have played a role in the delivery delay of the original card. Based on this fact, we have reissued the card with an available balance of $50.00 and have mailed it to [redacted] updated address. In addition, the cardholder claims that she received poor customer service when she contacted us on June *, 2015. After reviewing this call, it was determined that this claim could not be substantiated. We regret that [redacted] encountered this situation and hope that this information is helpful in resolving the matter. If the Revdex.com should have any additional questions, please feel free to contact me at the number and information found below. Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...
that my complaint has NOT been resolved because:
I have spoken only once with a representative who gave me the same runaround I received before. Immediately following that conversation, I sent an email with evidence supporting my claim, which the representative knew to expect. I have received no further contact from Citi since then, and this matter is not resolved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Dear [redacted], I have the good new today that Citibank sent me a check for the...
stolen funds of $2,831. You don't know how grateful I am for your help and everything that you did for me to recover this money. I was a victim of a fraud and Revdex.com worked with me. I'll have a Blog online to tell people how wonderful this company is. I'm so happy and I have no words to express my gratitude to you. I'm still waiting for the other scam at Chase so I'll let you know when Chase refunds those funds too. Thank you so much! [redacted]
Sincerely,
[redacted]
I do not have the paper responses from Citi Bank. The responses said that they submitted to the credit agencies once a month. They did not respond when [redacted] inquired about the status of my loan. This is a standard business practice. This caused a delay in me getting my home refinanced. The delay was almost a full point in interest difference. This over a 30 year span (term of the loan) will be nearly $20,000. I dont really care about that because I am going to sell the house over the next few months, but otherwise the neglect of Citi Bank would have caused a serious financial burden. In addition to that, I missed out on purchasing a house I was very interested in. Long story short, they have not addressed the issue of them not responding directly to the credit agency's direct request for my credit information. This is a standard business practice and I have been wronged in their neglect. I just want someone to acknowledge that they have made a mistake and their actions have caused damage in an individual's life. I have received nothing that addressed the issues that I have brought up here. The only response I have received was "We report monthly." and "we consider this issue resolved". Nothing whatsoever that addresses the damage done.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Thank you for nothing, Your business sucks balls. Citi bank and [redacted] will never get any business from me. it is clear that your company will not stand by what they say. There is a special place for people like you and your company, I fell sorry for you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...
this resolution is satisfactory to me and the matter has been resolved. The [redacted] Executive Escalation team did an excellent job in responding and following up with me. Unfortunately, since the credit card account was through Citibank, Citibank was unable to offer a solution. Because of this, I will never do business with Citibank ever again.
Sincerely,
[redacted]
Thank you for your communication regarding the customer's account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-10 business days. A. C[redacted]Executive Response
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...
my complaint has NOT been resolved because:
[Your Answer Here]
The response is simply a statement claiming to deal with me directly. There is no attempt to resolve anything I've stated in my complaint. I attempted to deal with Citi directly and no acknowledge my issues which caused me to create this complaint. And again my issues with their business practice towards my account are being ignored.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], the matter is not resolved yet. I will wait for the correspondence from CITI Bank.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have...
determined that my complaint has NOT been resolved because:
I have received no response from business. As stated before, the only resolution I am seeking is a refund totaling 349.96 back to my [redacted] account. Failing this, please mark complaint as unresolved. A complaint has also been filed with New York Attorney General's office. Again, refund will resolve that. Please see attached files stating full refund should be issued by store, however, their system would not allow it as transactions are over a year old. Copis of receipts are also attached.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
August **, 2015 BetterBusiness BureauCase # [redacted] To Whom It May Concern: Citi® Prepaid Services received thecomplaint submitted on August **, 2015 from [redacted] regarding a prepaidcard issued by Citi Prepaid Services on behalf of [redacted] As a business...
that aims to provide a positivecardholder experience, we endeavor to resolve all cardholder issues in athorough and satisfactory manner. Afterresearching [redacted]’s complaint, it was confirmed that this prepaid card wasissued in September 2013 with an expiration date of March **, 2014. In accordance with applicable law andregulations, this expiration date was embossed on the front of the promotionalcard. It also was displayed on the cardholder materials (i.e., “valid thru 03/14”),and the terms and conditions that accompanied the card disclosed that the cardexpires on the date embossed on the card. Inthe letter [redacted] indicates that she was becoming a first time mother duringthe period that the card was valid. Basedon this fact, it was determined that, as a client accommodation, the fundswould be credited back to the account and a new card would be issued to [redacted]for the full amount of $20.00. The newcard was issued to the address of record on August [redacted]. [redacted] may contact a dedicated service agentat ###-###-#### between the hours of 9:00 AM and 4:00 PM EDT, Monday throughFriday to discuss additional questions or concerns. Weregret [redacted]’s dissatisfaction with this situation. If the Revdex.comshould have any additional questions, please feel free to contact me at thenumber and information found below. Sincerely, [redacted]Customer Service Manager, CSOperations[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
We will be corresponding directly with the customer, as Citi has not received authorization from the customer to release information to your office. Please allow 7-10 business days for the consumer to receive our response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
We have responded directly with our customer via [redacted]. If you would like to further discuss the resolution, may I suggest you contact him directly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...
that my complaint has NOT been resolved because:
[Your Answer Here] that what I have been doing for years and nothing resolved by citibank/citicards its the same run around poor customer service and neglect on there behalf, citibank has been non helpful in this matter and resolved nothing!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Weare in receipt of your correspondence forwarded to CitiFinancial Auto by the BetterBusiness Bureau regarding the above referenced vehicle. We appreciate theopportunity to address your request. Please be advised that our recordsindicate that upon payoff of the account,...
CitiFinancial Auto released the originallien and mailed all release documents to the address of record on or about 04/**/2006. Enclosed please find a lienrelease form that may be presented to the motor vehicle department for removingCitiFinancial Auto’s lien on the referenced vehicle.
We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact her directly. Thank You!
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I do not a response from citi.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The letter simply says sorry for the inconvenience. It does nothing to address the problem, which is that the programming to "trip" fraudulent activity is too sensitive on my credit card. There is a fraud department within the company that could review and revise this programming but this is never offered. This is the third time in the past year that this has occurred and nothing is ever changed. The entire situation was handled in an unprofessional manner and that was not addressed either. As it stands everything is exactly the same as before I submitted this complaint.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]
June **, 2015 Revdex.comCase # [redacted] To Whom It May Concern: Citi® Prepaid Services received the complaint submitted on June [redacted] 2015 from [redacted] regarding a card issued by Citi Prepaid Services on behalf of [redacted] Wireless. As a business...
that aims to provide a positive cardholder experience, we endeavor to resolve all cardholder issues in a thorough and satisfactory manner. After researching [redacted] complaint, it was confirmed that this prepaid card was issued in February 2015 with an expiration date of May **, 2015. In accordance with applicable law and regulations, this expiration date was embossed on the front of the promotional card; displayed on the cardholder materials and disclosed in the terms and conditions that accompanied the card. In the complaint, [redacted] references that she did not receive the card until April 2015, only a few weeks prior to the expiration of the card. Through conversation with [redacted] on June **, it was determined that an incorrect address was provided to us by her cable provider which could have played a role in the delivery delay of the original card. Based on this fact, we have reissued the card with an available balance of $50.00 and have mailed it to [redacted] updated address. In addition, the cardholder claims that she received poor customer service when she contacted us on June *, 2015. After reviewing this call, it was determined that this claim could not be substantiated. We regret that [redacted] encountered this situation and hope that this information is helpful in resolving the matter. If the Revdex.com should have any additional questions, please feel free to contact me at the number and information found below. Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...
that my complaint has NOT been resolved because:
I have spoken only once with a representative who gave me the same runaround I received before. Immediately following that conversation, I sent an email with evidence supporting my claim, which the representative knew to expect. I have received no further contact from Citi since then, and this matter is not resolved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Dear [redacted], I have the good new today that Citibank sent me a check for the...
stolen funds of $2,831. You don't know how grateful I am for your help and everything that you did for me to recover this money. I was a victim of a fraud and Revdex.com worked with me. I'll have a Blog online to tell people how wonderful this company is. I'm so happy and I have no words to express my gratitude to you. I'm still waiting for the other scam at Chase so I'll let you know when Chase refunds those funds too. Thank you so much! [redacted]
Sincerely,
[redacted]
I do not have the paper responses from Citi Bank. The responses said that they submitted to the credit agencies once a month. They did not respond when [redacted] inquired about the status of my loan. This is a standard business practice. This caused a delay in me getting my home refinanced. The delay was almost a full point in interest difference. This over a 30 year span (term of the loan) will be nearly $20,000. I dont really care about that because I am going to sell the house over the next few months, but otherwise the neglect of Citi Bank would have caused a serious financial burden. In addition to that, I missed out on purchasing a house I was very interested in. Long story short, they have not addressed the issue of them not responding directly to the credit agency's direct request for my credit information. This is a standard business practice and I have been wronged in their neglect. I just want someone to acknowledge that they have made a mistake and their actions have caused damage in an individual's life. I have received nothing that addressed the issues that I have brought up here. The only response I have received was "We report monthly." and "we consider this issue resolved". Nothing whatsoever that addresses the damage done.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Thank you for nothing, Your business sucks balls. Citi bank and [redacted] will never get any business from me. it is clear that your company will not stand by what they say. There is a special place for people like you and your company, I fell sorry for you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
“We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly?”
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...
this resolution is satisfactory to me and the matter has been resolved. The [redacted] Executive Escalation team did an excellent job in responding and following up with me. Unfortunately, since the credit card account was through Citibank, Citibank was unable to offer a solution. Because of this, I will never do business with Citibank ever again.
Sincerely,
[redacted]
Thank you for your communication regarding the customer's account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-10 business days. A. C[redacted]Executive Response
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...
my complaint has NOT been resolved because:
[Your Answer Here]
The response is simply a statement claiming to deal with me directly. There is no attempt to resolve anything I've stated in my complaint. I attempted to deal with Citi directly and no acknowledge my issues which caused me to create this complaint. And again my issues with their business practice towards my account are being ignored.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], the matter is not resolved yet. I will wait for the correspondence from CITI Bank.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have...
determined that my complaint has NOT been resolved because:
I have received no response from business. As stated before, the only resolution I am seeking is a refund totaling 349.96 back to my [redacted] account. Failing this, please mark complaint as unresolved. A complaint has also been filed with New York Attorney General's office. Again, refund will resolve that. Please see attached files stating full refund should be issued by store, however, their system would not allow it as transactions are over a year old. Copis of receipts are also attached.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
August **, 2015 BetterBusiness BureauCase # [redacted] To Whom It May Concern: Citi® Prepaid Services received thecomplaint submitted on August **, 2015 from [redacted] regarding a prepaidcard issued by Citi Prepaid Services on behalf of [redacted] As a business...
that aims to provide a positivecardholder experience, we endeavor to resolve all cardholder issues in athorough and satisfactory manner. Afterresearching [redacted]’s complaint, it was confirmed that this prepaid card wasissued in September 2013 with an expiration date of March **, 2014. In accordance with applicable law andregulations, this expiration date was embossed on the front of the promotionalcard. It also was displayed on the cardholder materials (i.e., “valid thru 03/14”),and the terms and conditions that accompanied the card disclosed that the cardexpires on the date embossed on the card. Inthe letter [redacted] indicates that she was becoming a first time mother duringthe period that the card was valid. Basedon this fact, it was determined that, as a client accommodation, the fundswould be credited back to the account and a new card would be issued to [redacted]for the full amount of $20.00. The newcard was issued to the address of record on August [redacted]. [redacted] may contact a dedicated service agentat ###-###-#### between the hours of 9:00 AM and 4:00 PM EDT, Monday throughFriday to discuss additional questions or concerns. Weregret [redacted]’s dissatisfaction with this situation. If the Revdex.comshould have any additional questions, please feel free to contact me at thenumber and information found below. Sincerely, [redacted]Customer Service Manager, CSOperations[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
We will be corresponding directly with the customer, as Citi has not received authorization from the customer to release information to your office. Please allow 7-10 business days for the consumer to receive our response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
We have responded directly with our customer via [redacted]. If you would like to further discuss the resolution, may I suggest you contact him directly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...
that my complaint has NOT been resolved because:
[Your Answer Here] that what I have been doing for years and nothing resolved by citibank/citicards its the same run around poor customer service and neglect on there behalf, citibank has been non helpful in this matter and resolved nothing!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]