Herman Motor Company

I purchased a used 2016 Ford Escape from Herman Motor Company July 15, 2019 (currently September of 2017). When I picked up the vehicle after purchasing it the low tire light was on. I advised them of the issue, they took it in and advised they had fixed it. The tire light has continued to come on and the check engine light came on shortly thereafter. I took my vehicle in to Ford Motors in Sioux Falls to have a diagnostic test completed and they advised me the purge valve needed to be replaced. The back seat passenger side seatbelt I have found out since, is inoperable and needs to be replaced. The brakes are grinding as well.
Due to some family tragedies since purchasing the vehicle it was only recently that I called Herman Motors and spoke to them regarding the issues of this vehicle since purchase. I was advised to bring it in and they would look at it and figure something out for me.
I brought my vehicle in to Herman Motors where I purchased it in Luverne, MN as scheduled; 45 minutes from my home and work. I was given a loaner vehicle and was advised after looking at it and figuring out what was wrong they would call me and discuss further.
I received a call that afternoon and was advised the purge valve needed to be replaced, which I advised them earlier, had already had a diagnostic test ran on it. They advised the tire had a leak and that they had repaired it. I was advised all four brakes and rotors were bad and needed replaced and the seat belt in the back would also need to be replaced as it was jammed. I was then advised the fee for what they had done on this day was $236.00. When asked why they would tell me with no cost and because I had recently purchased it there they would look at it, there was now a cost and why wouldn't they advise of the cost before doing anything. I was told in a rude manner that anywhere I would go I would have to pay for that service regardless if you were told up front or not and "you wouldn't go to work for two hours and not get paid, right?" When I advised this was not what was discussed I was handed off to the man I originally spoke to. I inquired about the fee and again advised him I had recently purchased it there. He stated "oh, I was unaware you purchased it here, yes let me meet with the sales guy and I will call you back." I did receive a call back 15 minutes later from the lady (Kelly) I originally had spoken to. She advised "he" was going to cover the cost of the diagnostic testing but I was still responsible for fixing the tire ($56.00). I asked why one wouldn't call before fixing something and telling them of the charges up front. Kelly advised that was my responsibility regardless and that I would be charged no matter what, wherever I went. She also advised me I would be responsible for everything else wrong with the vehicle, they would not be fixing anything. When I advised Kelly I did not feel this was right she stated, she would have the guys "unrepair" my tire and would have the keys held for me in the office to come and get my vehicle. Kelly further advised "I am half owner of this company and that is the way it works."

I have no words...….

Revdex.com NOTE: Complaint received via letter to Revdex.com, including two photos showing wheel well(s) -- scan is attached.

Revdex.com SUMMARY: Complaint describes vehicle issues following the purchase of a 2005 Ford Escape.