Heritage Bank

Heritage contacted the customer on 2/27/in response to this complaint and discussed the customers concerns regarding the monthly maintenance fees, the need to update her address on her account, and her desire to close her account As a result of that conversation, Heritage has addressed her concerns as follows: (1) The maintenance fees of $have been reversed; (2) a change of address has been submitted for processing by deposit operations; (3) the customer was provided a mailing address to which she may send a signed letter requesting that her account be closed; (4) and the person speaking with the customer provided her name, title, and contact information if needed for any follow up

The Bank did not share the loan applicant's information with other companies, other than credit bureaus in order to check an applicant's credit as permitted by the FCRA and pursuant to authorization from the applicant. Companies can pay credit bureaus to be notified when there is an
inquiry on a consumer that meets the company's pre-defined criteria. These companies then try to contact the consumer to offer them loans, or better loans terms. We do not know if this is what happened in this particular instance, but it was not a result of any sharing of information by the Bank

Heritage contacted the customer on 2/27/17 in response to this complaint and discussed the customers concerns regarding the monthly maintenance fees, the need to update her address on her account, and her desire to close her account.  As a result of that conversation,...

Heritage has addressed her concerns as follows: (1) The maintenance fees of $12 have been reversed; (2) a change of address has been submitted for processing by deposit operations; (3) the customer was provided a mailing address to which she may send a signed letter requesting that her account be closed; (4) and the person speaking with the customer provided her name, title, and contact information if needed for any follow up.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]