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Heritage Auto of San Antonio

5828 W Interstate 10, San Antonio, Texas, United States, 78201

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Heritage Auto of San Antonio Reviews (%countItem)

There was a $1,200 charge above the sale price of 6 thousand odd dollars. The $1,200 was for a previous inspection which when I asked if they said that they had someone that was a Certified mechanic inspect a vehicle for any mechanical issues that might hinder the roadworthiness of the vehicle. First issue is within the drive home the check engine light was on and when I got home I tried to lock the doors and they would not lock and the key fob was not working on top of that the transmission started to not want to switch gears and I had someone check it and they told me that the automatic transmission fluid what's special and that it cost 80 bucks just for the fluid and another hundred and fifty dollars 2 properly fill that transmission to the proper specific standards required by the manufacturer I put less than a hundred miles on the car and now the key fob doesn't work at all it's been 3 weeks I notified the dealership that the five didn't work the first day that I had it I had to go in through the back hatch because the doors don't unlock only the back hatch and it barely works like maybe one out of ten tries well now it doesn't work at all and I had to leave the vehicle unlocked to ensure that I could get in and out of the vehicle and now the key fob won't even turn on the car and the battery was low so I took the battery to O'Reilly's and they told me that it was a bad battery so just to begin with if they did a Previa call inspection the mighty couldn't they tell that the battery was no good that the car needed transmission fluid oh by the way I forgot it also needed motor oil and the key fob doesn't work I can't drive the vehicle it's sitting in the street in front of my house I can't even roll up the windows in total I've had to Fork out at least $500 out of my pocket and the vehicle still is just sitting there I've asked them to fix the the problem about 8 different times once with the owner and still nothing

Heritage Auto of San Antonio Response • Sep 28, 2020

I have spoken with the customer several times and am aware of the issue with the key fob. The problem came to light the day after he took delivery. I tried calling him every day for a week after it had been brought to my attention before he finally responded. He never mentioned any other issues that he had in the numerous conversations that I have had with him since then. I have already told him to come see me and so I can assist in helping to fix the issue for him. He has yet to come in, nor has he brought up the fact to me that he would like to possibly get another vehicle. Upon receiving this email, I once more reached out to him, but his phone is not accepting calls. I will continue to attempt to reach him to see what we can do to assist him until I can contact him.

Karl ***

Heritage Auto of San Antonio

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Address: 5828 W Interstate 10, San Antonio, Texas, United States, 78201

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