Hercules Movers

In response to this issueThis is very troubling to meI am [redacted] and to receive this is very surprisingDr [redacted] has made many moves with our firmFrom NY and within NJ as wellYes he apparently had a chair that was damaged during his move (of which I will be happy to send pictures of as it is extremely old and scratched upIn any event, although the chair did have damage it was damaged further during the moveWhat is NOT MENTIONED in this request by the customer is that he has an open balance owed to the company for (which when he initiated the call to the office was told it would be a wash) for the chair and some furniture piece that he said is in the garageIs it now the customers intention to "double dip"? The options still remain available 1) come to the warehouse to close his balance due and file a claim like all consumers are entitled to doOR 2) keep the that he owes as his wash for the slightly damaged itemsWe cannot do bothAlso Dr [redacted] texting me while I am on holiday for the Christmas season and not being able to send or receive any messages other than emails through the computer is not only wrong and unfair but totally unfairHe could easily email and or come in as he is a local business in the area as wellI believe this needs to be removed from the Revdex.com website by the consumer and properly handled with the customer and the companyIf not we are left with no choice but to handle this situation in a more aggressive and legal matterThis is a completely wrong, incomplete and unfortunate way to attempt to double dipI personally spoke with Dr [redacted] about the balance (that HE told me he had open) and specifically told him to keep it and washNow I get back from holiday to see this?? Advise so we can address this overThanks