Herb Chambers Honda of Burlington

Tell us why here...Hello, On July 30, 2015 Mr. [redacted] came to our dealer service department for 2 airbag inflator recalls. The recalls were performed and the vehicle was returned to Mr. [redacted]. On August 13th of 2015 Mr. [redacted] returned with a complaint that the air conditioning was coming on without...

being engaged and having intermittent problems. He claims that this problem had been since we performed the airbag recalls. It was diagnosed as having an internal failure within the control unit of the air conditioning system. The unit is not serviceable and would need replacement. The failure of the unit had nothing to do with the replacement of the airbag inflators. Mr. [redacted] contacted [redacted] looking for relief do to the fact that the unit was very expensive. [redacted] reviewed the case and found that Mr. [redacted] was the original owner and had serviced the vehicle at the dealer and offered a goodwill gesture to pay 50% of the repair. The repair was completed on October 14th of 2015. At that point the air conditioning was operating as designed. Mr. [redacted] is now also claiming that this repair had something to do with a noise in his dashboard that he claims is now fixed. The only complaint we have on record of this type of concern was on July 27th of 2009. At that time our technician was not able to duplicate any noises and no repair was performed. There were no subsequent claims of dashboard noises on future service visits. To follow up, we performed 2 airbag inflator recalls on his [redacted]. He had a problem with his air conditioner that [redacted] offered a goodwill gesture for the repair of 50% which he accepted.